Puget Sound Energy

Get help with (5)

• Billing errorDispute the bill with PSE, ask for a supervisor, then go to the UTC; pay the undisputed part and service stays on while you pursue the dispute.
• Disconnection noticeWashington requires two notices before a shutoff, bars weekend and holiday shutoffs, gives a 5-business-day medical grace period, and protects low-income heating customers from November 15 to March 15.
• Payment plan or bill assistanceApply for the Bill Discount Rate (5-45% off) and a PSE HELP grant ($250-$1000), then Past Due Bill Forgiveness (up to $2,500 after 12 on-time payments); set up a payment arrangement online.
• Outage creditReport the outage; PSE credits $50 if a non-major-storm outage lasts more than 24 hours, and $50 after 120 consecutive hours, if you report or ask within 7 days of restoration.
• Damage caused by the companySend PSE's claims inquiry form to the Claims Department; PSE investigates and pays only if it finds it was responsible.

Contacts (12)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhonePSE Customer Care Center (billing, account, disconnection notices) +1-888-225-5773

2. Supervisor

   PhonePSE Customer Care Center (billing, account, disconnection notices) +1-888-225-5773

   PSE's brochure says to ask for a supervisor if you are not satisfied; the supervisor must tell you of your right to contact the UTC.

3. Written complaint

   EmailPSE customer care email customercare@pse.com

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Washington Utilities and Transportation Commission (UTC), Consumer Protection Section: 1-888-333-9882, consumer@utc.wa.gov, complaint form at https://www.utc.wa.gov/FileComplaint. The UTC says to contact the company first and ask for a supervisor.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Washington Attorney General's Office (PSE's scam page links https://www.atg.wa.gov/file-complaint).

Known blockers

Scam warnings

Verification notes

Electric and natural gas utility in western Washington. Regulated by the Washington Utilities and Transportation Commission (UTC), Consumer Protection Section. PSE's rights and responsibilities brochure says to call PSE first, then ask for a supervisor, and the supervisor must tell you of your right to contact the UTC (1-888-333-9882, consumer@utc.wa.gov). The same number, 1-888-225-5773, is used for customer service, gas and electric emergencies and outages. Disconnection rules come from WAC 480-100-128 (electric) and the winter low-income payment program in WAC 480-100-143.