Puget Sound Energy: outage credit
Report the outage; PSE credits $50 if a non-major-storm outage lasts more than 24 hours, and $50 after 120 consecutive hours, if you report or ask within 7 days of restoration.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 43 sources are the organization's own pages or government sites.
Collect
- outage start and restoration times
- date you reported it
- service address
Steps
Report the outage online or by phone so the 24-hour clock starts.
Within seven calendar days after restoration, ask PSE for the outage guarantee credit if it was not applied.
More contacts for this issue
Facts you can cite
- Compensation
PSE credits $50 if power is out for longer than 24 hours, barring a major storm or other event. The 24 hours start when PSE is first notified (or when safe access is available). Exclusions include major storms, outages caused by customer equipment and lack of safe access.
Source: pse.com, verified 2026-10-13
- Compensation
PSE credits $50 if power is out for 120 consecutive hours or longer; qualifications are in electric Schedule 131.
Source: pse.com, verified 2026-10-13
- Deadline
For both outage guarantees, the customer must report the outage to PSE or request the credit within seven (7) calendar days after restoration.
Source: pse.com, verified 2026-10-13
- Compensation
PSE credits the bill $50 if it does not keep an appointment to install new service, reconnect existing service or inspect natural gas equipment (Schedule 130; some maintenance work such as Meter Upgrade exchanges is excluded).
Source: pse.com, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
PSE's brochure says to ask for a supervisor if you are not satisfied; the supervisor must tell you of your right to contact the UTC.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Washington Utilities and Transportation Commission (UTC), Consumer Protection Section: 1-888-333-9882, consumer@utc.wa.gov, complaint form at https://www.utc.wa.gov/FileComplaint. The UTC says to contact the company first and ask for a supervisor.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Washington Attorney General's Office (PSE's scam page links https://www.atg.wa.gov/file-complaint).
Watch out
- Payment arrangements, secure messaging and account-specific outage status need a PSE account sign-in.
- PSE's rights and responsibilities PDF and claims form PDF use embedded fonts that automated text extraction reads poorly; the brochure carries the print code "6275 01/18" although the file name says 2025.
- The medical emergency certificate must come from the medical professional who provides the person's health care.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Puget Sound Energy service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin