Escalate Anything

Public Service Electric and Gas Company (PSE&G): outage credit

Report the outage; PSE&G pays claims only for damage it caused and does not pay for weather or equipment failure.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.

All Public Service Electric and Gas Company (PSE&G) contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report the outage online or by phone.

    FormReport an outage online

  2. If you believe PSE&G damaged your property, file a claim online or email the claim form with proofs of loss.

    FormFile a claim online (NJ)

More contacts for this issue

PhoneCustomer service, billing and power outages (1-800-436-PSEG) +1-800-436-7734
EmailClaims Department (claim form and proofs of loss) claimsdepartment@pseg.com
MailCorporate Claims Department by mail PSEG Corporate Claims Department, 80 Park Plaza, M401, Newark, NJ 07102
PhoneClaims questions and follow-up +1-973-912-3843

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, billing and power outages (1-800-436-PSEG) +1-800-436-7734

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    EmailCustomer service email customerservice2@pseg.com

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New Jersey Board of Public Utilities (BPU), Division of Customer Assistance. The BPU Bill of Rights says to call the utility first, then the BPU if the utility cannot help.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New Jersey Attorney General (Division of Consumer Affairs).

Watch out

  • Deferred Payment Arrangements are set up in My Account or the mobile app (sign-in required).
  • The Critical Care form must be signed by the prescribing licensed medical professional every year.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Public Service Electric and Gas Company (PSE&G) service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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