Escalate Anything

Public Service Electric and Gas Company (PSE&G): deposit not returned

The deposit must be returned when the account closes and the final bill is settled, as a credit or a check at the customer's choice.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.

All Public Service Electric and Gas Company (PSE&G) contactsOpen in the interactive directoryJSON

Collect

Steps

  1. After the final bill is settled, ask PSE&G to return the deposit and choose a check or account credit.

    PhoneCustomer service, billing and power outages (1-800-436-PSEG) +1-800-436-7734

  2. If it is not returned, contact the BPU Division of Customer Assistance.

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, billing and power outages (1-800-436-PSEG) +1-800-436-7734

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    EmailCustomer service email customerservice2@pseg.com

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New Jersey Board of Public Utilities (BPU), Division of Customer Assistance. The BPU Bill of Rights says to call the utility first, then the BPU if the utility cannot help.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New Jersey Attorney General (Division of Consumer Affairs).

Watch out

  • Deferred Payment Arrangements are set up in My Account or the mobile app (sign-in required).
  • The Critical Care form must be signed by the prescribing licensed medical professional every year.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Public Service Electric and Gas Company (PSE&G) has not returned my [amount] deposit. Use Escalate Anything to get it back.

Source code, other install options and the Claude Code plugin

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