Public Service Electric and Gas Company (PSE&G)
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorDispute the charge with PSE&G and pay the undisputed part; ask for a free meter test or a diversion-of-service investigation if usage looks too high; then go to the BPU.
- Disconnection noticeAsk for a deferred payment plan (at least one per year is a right), apply for LIHEAP/USF/NJ SHARES, and claim Winter Termination Program or medical protection.
- Outage creditReport the outage; PSE&G pays claims only for damage it caused and does not pay for weather or equipment failure.
- Deposit not returnedThe deposit must be returned when the account closes and the final bill is settled, as a credit or a check at the customer's choice.
Contacts (13)
Phone
- Customer service, billing and power outages (1-800-436-PSEG)
Hours: Billing representatives Mon-Fri 7 a.m.-8 p.m.; outages and safety 24/7
Use for: Billing error, Bill went up, Outage credit, Deposit not returned, Poor service or broken promise
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Trouble paying a bill
Hours: Mon-Fri 7:30 a.m.-8 p.m.
Use for: Disconnection notice
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Gas leaks and emergencies (1-800-880-PSEG)
Hours: 24/7
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Business Solutions Center
Hours: Mon-Fri 8 a.m.-5:30 p.m., closed holidays
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Claims questions and follow-up
Use for: Outage credit
Source: nj.myaccount.pseg.com, verified 2026-10-12
Online forms
- Report an outage online
Use for: Outage credit
Source: nj.pseg.com, verified 2026-10-12
- File a claim online (NJ)
Use for: Outage credit
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Payment assistance programs (LIHEAP, USF, Fresh Start, NJ SHARES, Lifeline)
LIHEAP/USF application help: (908) 709-6868, Mon-Fri 7:30 a.m.-3:30 p.m.
Use for: Disconnection notice
Source: nj.pseg.com, verified 2026-10-12
- Critical Care application (life-sustaining equipment)
The prescribing licensed medical professional must sign the form every year. Questions at 1-800-436-7734.
Use for: Disconnection notice
Source: nj.pseg.com, verified 2026-10-12
Online tools and accounts
- Deferred Payment Arrangement (enroll in My Account or the app) Sign-in required
Use for: Disconnection notice
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Customer service email
Shown in the nj.pseg.com site footer. PSE&G does not publish a separate complaint form.
Use for: Billing error, Poor service or broken promise
Source: nj.pseg.com, verified 2026-10-12
- Claims Department (claim form and proofs of loss)
Use for: Outage credit
Source: nj.myaccount.pseg.com, verified 2026-10-12
- Corporate Claims Department by mailPSEG Corporate Claims Department, 80 Park Plaza, M401, Newark, NJ 07102
Use for: Outage credit
Source: nj.myaccount.pseg.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New Jersey Board of Public Utilities (BPU), Division of Customer Assistance. The BPU Bill of Rights says to call the utility first, then the BPU if the utility cannot help.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New Jersey Attorney General (Division of Consumer Affairs).
Known blockers
- Deferred Payment Arrangements are set up in My Account or the mobile app (sign-in required).
- The Critical Care form must be signed by the prescribing licensed medical professional every year.
Scam warnings
Official domains
pseg.com
Real links and emails from Public Service Electric and Gas Company (PSE&G) end in one of these.
Public Service Electric and Gas Company (PSE&G) will never ask you for
PSE&G will never ask for payment in gift cards, wire transfers or cryptocurrency, and will never threaten or pressure customers to make immediate payments to avoid service interruption.
Source: nj.pseg.com, verified 2026-10-12
PSE&G will never ask for personal information over the phone unless the customer started the contact, and would never require a specific type of payment.
Source: nj.myaccount.pseg.com, verified 2026-10-12
Emails from PSE&G would never threaten to close an account unless the customer acts immediately, or ask for personal information online without first logging in to My Account.
Source: nj.myaccount.pseg.com, verified 2026-10-12
PSE&G will never send employees to a home or small business to offer cash refunds on deposits or utility charges. It only credits the account or mails a check to the service address.
Source: nj.myaccount.pseg.com, verified 2026-10-12
Known scams
Callers claiming to be PSE&G employees demand payment within hours with a prepaid debit card.
Source: nj.myaccount.pseg.com, verified 2026-10-12
Scammers threaten to disconnect service within an hour unless the customer pays immediately, and demand prepaid debit cards, gift cards, cryptocurrency or digital payment apps.
Source: nj.pseg.com, verified 2026-10-12
Scammers spoof caller IDs or email addresses, sometimes showing "PSE&G" on the phone.
Source: nj.pseg.com, verified 2026-10-12
Fake job offers or postings impersonate PSEG recruiters to collect Social Security numbers or payments.
Source: nj.myaccount.pseg.com, verified 2026-10-12
People come to the door claiming to be PSE&G employees. All PSE&G employees must carry ID and show it when asked.
Source: nj.myaccount.pseg.com, verified 2026-10-12
Report phishing
- Report a scam, or verify a call, email or visit (customer service, 1-800-436-PSEG)
Source: nj.myaccount.pseg.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric and gas utility in New Jersey. Regulated by the New Jersey Board of Public Utilities (BPU); BPU's Utility Residential Customer Bill of Rights applies. This file covers New Jersey only. PSEG Long Island (the operator of the Long Island Power Authority's electric system in New York) has separate phone numbers, rules and a different regulator; see pseg-long-island.
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