Public Service Electric and Gas Company (PSE&G): disconnection notice
Ask for a deferred payment plan (at least one per year is a right), apply for LIHEAP/USF/NJ SHARES, and claim Winter Termination Program or medical protection.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.
Collect
- shut-off notice
- account balance
- income documents
- Critical Care form
Steps
Call the payment assistance line, or enroll in a Deferred Payment Arrangement in My Account.
Apply for LIHEAP and USF; if denied, apply to NJ SHARES.
If you are eligible for the Winter Termination Program (November 15 to March 15), tell PSE&G.
If someone uses life-sustaining equipment or has a medical emergency, submit the Critical Care application.
If PSE&G cannot help, contact the BPU Division of Customer Assistance before the shutoff date.
Facts you can cite
- Deadline
The customer has the right to at least 10 days' written notice before service is turned off for non-payment.
Source: nj.pseg.com, verified 2026-10-12
- Policy
Except for safety emergencies, service may not be turned off outside 8:00 a.m.-4:00 p.m. Monday through Thursday, on a Friday, weekend, New Jersey State holiday or the day before one, or if a valid medical emergency exists in the household.
Source: nj.pseg.com, verified 2026-10-12
- Policy
Customers eligible for the Winter Termination Program have the right to utility service from November 15 to March 15. The customer must tell the utility they are eligible.
Source: nj.pseg.com, verified 2026-10-12
- Policy
Customers have the right to at least one deferred payment plan per year for an unpaid bill, as long as they stay current on new charges. PSE&G will not discontinue service while a customer stays up to date with a DPA.
Source: nj.pseg.com, verified 2026-10-12
- Compensation
USF gives a monthly bill credit of $20 to $200 for low-income households, and Fresh Start forgives past-due balances over $60 for USF applicants (once every 5 years).
Source: nj.pseg.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New Jersey Board of Public Utilities (BPU), Division of Customer Assistance. The BPU Bill of Rights says to call the utility first, then the BPU if the utility cannot help.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New Jersey Attorney General (Division of Consumer Affairs).
Watch out
- Deferred Payment Arrangements are set up in My Account or the mobile app (sign-in required).
- The Critical Care form must be signed by the prescribing licensed medical professional every year.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Public Service Electric and Gas Company (PSE&G) says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin