PSEG Long Island: outage credit

Report the outage at 1-800-490-0075; PSEG Long Island pays claims only for damage it caused, not weather or equipment failure.

ACredibility A · last verified 2026-10-12 · 94% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 94% of 31 sources are the organization's own pages or government sites.

All PSEG Long Island contacts Open in the interactive directory JSON

Collect

outage dates and times
photos
repair estimates or receipts
proofs of loss

Steps

Report the outage by phone or online.
PhoneReport an outage and all electrical emergencies, including downed wires +1-800-490-0075
If you believe PSEG Long Island damaged your property, submit a claim with proofs of loss.
FormSubmit a claim

More contacts for this issue

FormWays to report an outage

EmailClaims email PSEGLongIslandClaims@psegliny.com

FormCritical Care Program (life-sustaining equipment) enrollment forms

Facts you can cite

Policy
If PSEG Long Island is responsible, it pays the reasonable cost to repair damaged items, or the Actual Cash Value of replaced items. It does not pay for weather-related conditions, animal contacts, equipment failure, damage to its equipment by others, or accidents.
Source: psegliny.com, verified 2026-10-12
Process
PSEG Long Island aims to decide claims within 30-45 business days after the Corporate Claims Department receives the completed form and proofs of loss.
Source: psegliny.com, verified 2026-10-12
Policy
The Critical Care Program gives enhanced notifications to customers who depend on electric life-support equipment but does not guarantee priority power restoration.
Source: psegliny.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service +1-800-490-0025
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
FormEmail customer service (web form)
Written complaint
FormLIPA Consumer Affairs (escalation if PSEG Long Island did not resolve the concern) CAPTCHA
LIPA Consumer Affairs, if PSEG Long Island did not resolve it.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
New York State Department of Public Service, Long Island office. DPS complaint levels: initial complaint, informal hearing or review, then appeal to LIPA.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
New York Attorney General.

Watch out

The LIPA Consumer Affairs form has a CAPTCHA.
Medical certificates must come from a doctor, local Board of Health, nurse practitioner or physician assistant.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My PSEG Long Island service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin