PSEG Long Island: disconnection notice
Call customer service for a payment plan or hardship agreement; use the medical and special protections forms if they apply.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 94% of 31 sources are the organization's own pages or government sites.
Collect
- termination notice
- account balance
- medical certificate
- hardship statement
Steps
Call customer service and ask for a payment plan or extension. If you cannot afford the standard terms, use the Financial Hardship Form.
For an illness or chronic medical condition, email the special protections application to keep service on while you arrange payment.
EmailSpecial protections and medical emergency application (email the form) medicalnotes@psegliny.comApply for the Household Assistance Program or energy cost help.
If PSEG Long Island does not help, contact LIPA Consumer Affairs or DPS before the shutoff date.
More contacts for this issue
Facts you can cite
- Policy
For an unexpected illness or chronic medical condition, PSEG Long Island will continue service uninterrupted for 30 days while the customer works out a payment arrangement.
Source: psegliny.com, verified 2026-10-12
- Policy
Under the Peace of Mind Program, PSEG Long Island can extend the bill due date by 30 days if the customer or an immediate family member is hospitalized.
Source: psegliny.com, verified 2026-10-12
- Policy
Special protections may apply if the customer and everyone in the household are 62 or over, 18 or younger, blind or disabled.
Source: psegliny.com, verified 2026-10-12
- Policy
Customers with financial hardship may qualify for a below-standard payment agreement through the Financial Hardship Form.
Source: psegliny.com, verified 2026-10-12
- Compensation
The Household Assistance Program gives a monthly bill credit (advertised as "Save $45 or More a Month") to customers who receive benefits from certain assistance programs.
Source: psegliny.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
Written complaint
LIPA Consumer Affairs, if PSEG Long Island did not resolve it.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York State Department of Public Service, Long Island office. DPS complaint levels: initial complaint, informal hearing or review, then appeal to LIPA.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York Attorney General.
Watch out
- The LIPA Consumer Affairs form has a CAPTCHA.
- Medical certificates must come from a doctor, local Board of Health, nurse practitioner or physician assistant.
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
PSEG Long Island says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin