PSEG Long Island: billing error
Dispute the bill with PSEG Long Island, then escalate to LIPA Consumer Affairs or the DPS Long Island office.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 94% of 31 sources are the organization's own pages or government sites.
Collect
- the disputed bill
- previous bills
- meter photos with dates
- call notes with reference numbers
Steps
Call customer service or use the email form. State the charges you dispute and why. Get a reference number.
If not resolved, contact LIPA Consumer Affairs.
Or file a complaint with the Long Island office of the NY Department of Public Service.
More contacts for this issue
Facts you can cite
- Process
LIPA asks customers to contact PSEG Long Island first. If the concern is not resolved, customers may contact LIPA Consumer Affairs, which escalates it to PSEG Long Island, or the Long Island office of DPS. The DPS process has three levels - complaint, informal hearing or review, and appeal to LIPA.
Source: lipower.org, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
Written complaint
LIPA Consumer Affairs, if PSEG Long Island did not resolve it.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York State Department of Public Service, Long Island office. DPS complaint levels: initial complaint, informal hearing or review, then appeal to LIPA.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York Attorney General.
Watch out
- The LIPA Consumer Affairs form has a CAPTCHA.
- Medical certificates must come from a doctor, local Board of Health, nurse practitioner or physician assistant.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
PSEG Long Island charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin