Escalate Anything

PSEG Long Island

Electric, gas and water utilities. Part of Public Service Enterprise Group (PSEG).

ACredibility A · last verified 2026-10-12 · 94% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 94% of 31 sources are the organization's own pages or government sites.

WebsiteOpen in the interactive directoryJSON

Get help with (3)

Contacts (13)

Phone

Online forms

Email

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service +1-800-490-0025

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    FormEmail customer service (web form)

  4. Written complaint

    FormLIPA Consumer Affairs (escalation if PSEG Long Island did not resolve the concern) CAPTCHA

    LIPA Consumer Affairs, if PSEG Long Island did not resolve it.

  5. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York State Department of Public Service, Long Island office. DPS complaint levels: initial complaint, informal hearing or review, then appeal to LIPA.

  6. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York Attorney General.

Known blockers

  • The LIPA Consumer Affairs form has a CAPTCHA.
  • Medical certificates must come from a doctor, local Board of Health, nurse practitioner or physician assistant.

Scam warnings

Official domains

  • psegliny.com

Real links and emails from PSEG Long Island end in one of these.

PSEG Long Island will never ask you for

  • PSEG Long Island will never ask customers to use one specific method of payment. It does not accept outside web-based electronic payment services (other than payments through My Account), prepaid debit cards or Bitcoin.

    Source: psegliny.com, verified 2026-10-12

  • PSEG Long Island would never ask customers to give personal information online without first logging in to My Account.

    Source: psegliny.com, verified 2026-10-12

  • PSEG Long Island does not require a deposit for meter installations.

    Source: psegliny.com, verified 2026-10-12

Known scams

  • Callers claiming to be PSEG Long Island employees demand payment within hours with a prepaid debit card.

    Source: psegliny.com, verified 2026-10-12

  • Scammers spoof caller ID so that their number shows as "PSEG Long Island" and threaten to shut off power immediately. Some tell the victim to buy a prepaid card at a store and read the PIN over the phone.

    Source: psegliny.com, verified 2026-10-12

  • Phone scammers demand a deposit for a priority meter installation.

    Source: psegliny.com, verified 2026-10-12

  • Fake websites use web addresses that closely resemble PSEG Long Island's and send bill payments to an outside payment site. The real website is psegliny.com.

    Source: psegliny.com, verified 2026-10-12

  • Fraudulent QR code stickers on public electric vehicle chargers send people to websites that ask for personal or credit card information.

    Source: psegliny.com, verified 2026-10-12

Report phishing

For the whole industry, read Electric and gas utilities — how complaints work.

Verification notes

Electric service only, on Long Island and the Rockaways, New York. The Long Island Power Authority (LIPA), a not-for-profit public utility, owns the system and contracts PSEG Long Island to operate it day to day. Gas on Long Island is National Grid (see national-grid). Complaints go first to PSEG Long Island, then to LIPA Consumer Affairs or the Long Island office of the New York State Department of Public Service (DPS). LIPA's FAQ says the current contract with PSEG Long Island expires December 31, 2025; psegliny.com was still in operation on 2026-10-12, and the post-2025 contract status was not confirmed. Separate from PSE&G in New Jersey (see pseg).

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My problem with PSEG Long Island: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.

Source code, other install options and the Claude Code plugin