Princess Cruises: travel credit or voucher problem
The standard cancellation policy gives no cruise credit; credit comes only through Princess Vacation Protection or a Future Cruise Package. Book Future Cruise Package credits within 18 months of purchase.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 27 sources are the organization's own pages or government sites.
Collect
- booking number
- credit or Future Cruise Deposit details
- purchase date
- expiry date
Steps
Check whether the credit came from Princess Vacation Protection, a Future Cruise Package or a Future Cruise Deposit bought on board. The balance is in your My Princess account.
To extend a Future Cruise Deposit, use the Support Request form (topic Future Cruise Deposits); each holder needs a separate request.
If Princess cancelled or delayed your cruise more than 3 calendar days, you can claim a refund instead of a credit (see refund_request).
If Princess refuses the nonperformance refund, file with the Federal Maritime Commission.
More contacts for this issue
Facts you can cite
- Policy
"The standard Princess cancellation policy does not grant cruise credit." Eligible U.S. and Canadian residents (excluding New York, British Columbia, Puerto Rico and Quebec) may get cruise credit through Princess Vacation Protection.
Source: princess.com, verified 2026-10-13
- Deadline
Future cruise credits from a Future Cruise Package must be booked within 18 months of the package purchase date. A Future Cruise Package can be cancelled within seven business days after purchase (30 days in Florida) by calling 1-800-PRINCESS, option 5.
Source: princess.com, verified 2026-10-13
- Process
Future Cruise Deposit extension requests are processed within 10 business days, need a separate request for each holder, and cover only Future Cruise Deposits bought on board a previous sailing.
Source: book.princess.com, verified 2026-10-13
- Process
Princess publishes two passage contracts; the Princess Cruise Lines, Ltd. contract applies to most voyages, and a second one applies to select voyages from Australia, Japan, Singapore, China and Korea. Booked guests can see the contract for their voyage in Manage Booking.
Source: princess.com, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807For a refund Princess owes after it cancelled or delayed a cruise (nonperformance).
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for a refund Princess owes but has not paid.
State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).
Watch out
- The Contact Us page does not give direct URLs for Live Chat or the Support Request form; both open from the page.
- Princess publishes no email address for post-cruise complaints; the written route is the Support Request form or mail.
- Credit balances and the voyage-specific passage contract are in My Princess / Manage Booking, which needs sign-in.
Let your AI agent handle this
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Princess Cruises gave me a credit instead of a refund for [trip]. Use Escalate Anything to get my money back.Source code, other install options and the Claude Code plugin