Escalate Anything

Princess Cruises: disability assistance problem

Raise stateroom needs at booking, and email the Access Office for service animals, oxygen and equipment. Some requests have deadlines: large print or Braille menus 60 days before sailing, dietary requests 90 days.

ACredibility A · last verified 2026-10-13 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 27 sources are the organization's own pages or government sites.

All Princess Cruises contactsOpen in the interactive directoryJSON

Collect

Steps

  1. At booking, tell your travel advisor or Princess reservations about accessible stateroom, transfer, interpreter and equipment needs.

    PhoneSales & Support (1-800-PRINCESS) +1-800-774-6237

  2. Email the Access Office for service animal approval (booking number, ship, sailing date and the animal's trained tasks), oxygen and other accessibility questions.

    EmailAccess Office (accessibility requests, service animal approval, oxygen) AccessOfficePrincess@PrincessCruises.com

  3. If you bring or rent a mobility device, complete the Mobility Questionnaire before the cruise.

    FormMobility Questionnaire (for guests bringing or renting a mobility device)

  4. Ask for large print, Braille or electronic menus at least 60 days before sailing, and submit dietary requests in the Princess app 90 days before the voyage.

  5. After the cruise, send written notice of the problem within 15 days of the end of the cruise (the contract deadline for non-injury claims), for example by email to the Access Office and through the Support Request form.

    EmailAccess Office (accessibility requests, service animal approval, oxygen) AccessOfficePrincess@PrincessCruises.com

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneSales & Support (1-800-PRINCESS) +1-800-774-6237

  2. Written complaint

    FormSupport Request form (post-cruise questions and comments, out-of-pocket reimbursement, future cruise deposits)

  3. Federal regulator

    RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

    For a refund Princess owes after it cancelled or delayed a cruise (nonperformance).

  4. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    Card dispute for a refund Princess owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

  • The Contact Us page does not give direct URLs for Live Chat or the Support Request form; both open from the page.
  • Princess publishes no email address for post-cruise complaints; the written route is the Support Request form or mail.
  • Credit balances and the voyage-specific passage contract are in My Princess / Manage Booking, which needs sign-in.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Princess Cruises did not provide the assistance I booked on [date]. Use Escalate Anything to file a complaint.

Source code, other install options and the Claude Code plugin

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