Princess Cruises: refund request

Collect

• travel summary or booking confirmation
• proof of payment and amount
• cancellation or delay notice
• date you cancelled

Steps

1. If you cancel, check the cancellation schedule that applies to your booking date (on or after, or before, September 2, 2026) and cruise length. Prepaid shore excursions and onboard purchases are refunded in full.

2. If Princess cancelled the cruise or delayed it more than 3 calendar days and you do not accept the alternative cruise or do not travel, send a copy of the travel summary, proof of payment (and amount) and the cancellation or delay notice. Booked directly? Send it to the Contact Center; booked through a travel advisor? Send it to the advisor. Do it on or before the 180th calendar day after the original embarkation.

   PhoneSales & Support (1-800-PRINCESS) +1-800-774-6237

3. Also put the claim in writing through the Support Request form, so you have a dated record.

   FormSupport Request form (post-cruise questions and comments, out-of-pocket reimbursement, future cruise deposits)

4. If Princess denies the nonperformance claim or does not reply within 180 days, file with the Federal Maritime Commission.

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

5. If a refund Princess owes is still not paid, dispute the charge with your card issuer.

More contacts for this issue

Facts you can cite

• Deadline

  Princess's Nonperformance of Cruise Refund Policy: if Princess cancels your cruise, or delays it for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on the delayed one, submit the claim on or before the 180th calendar day after the original scheduled embarkation. Princess replies by email within 180 days of the date the claim is made.

  Source: princess.com, verified 2026-10-13

• Fee

  For bookings made on or after September 2, 2026, cruises up to 44 days: 120 days or more before departure, the deposit (unless a refundable deposit was purchased); 113–119 days, 25% of Items; 91–112 days, 50%; 61–90 days, 75%; 60 days or less, 100%. For cruises of 45+ days: deposit only from 121 days or more; 113–120 days, 30%; 61–112 days, 50%; 60 days or less, 100%. "Items" means the Total Cruise Price plus any cruise package and pre-purchased gifts or special services.

  Source: princess.com, verified 2026-10-13

• Fee

  For bookings made before September 2, 2026, 1–13 day cruises: 90 days or more before departure, the deposit (unless a refundable deposit was purchased); 75–89 days, 25% of Items; 61–74 days, 50%; 31–60 days, 75%; 30 days or less, 100%. 14–24 day cruises: 120 days or more, the deposit; 113–119 days, 25%; 91–112 days, 50%; 61–90 days, 75%; 60 days or less, 100%. 25–44 day cruises: 120 days or more, the deposit; 113–119 days, 25%; 61–112 days, 50%; 60 days or less, 100%.

  Source: princess.com, verified 2026-10-13

• Policy

  With a non-refundable deposit, or a promotion that is 100% non-refundable from payment, you are not entitled to any refund of the deposit (and, for 100% non-refundable promotions, of the Cruise Charges). For reduced-deposit promotions, the initial cancellation fee cannot exceed the deposit paid.

  Source: princess.com, verified 2026-10-13

• Policy

  The Passage Contract says refunds are made directly to the method of payment used at booking, or to your travel advisor. On cancellation, the balance of prepaid Government Taxes and Fees and Required Cruise Fees and Expenses is refunded after deducting any cancellation fees.

  Source: princess.com, verified 2026-10-13

• Policy

  Passage Contract Section 8: Princess may, for any reason and without prior notice, cancel the cruise or deviate from scheduled ports. If the cruise is cancelled because of mechanical failure, you are entitled to a full refund of the Total Cruise Price; if Princess cancels before the cruise begins, it refunds the Total Cruise Price less any air or accommodation charges incurred. In other cases the contract says Princess is not liable for damages or a refund of the Cruise Charges.

  Source: princess.com, verified 2026-10-13

• Deadline

  Princess's FAQ says its Cancellation Protection waives cancellation fees only if Princess is notified by telephone or in writing at least 72 hours prior to midnight on the guest's scheduled departure date; it does not cover trip interruption.

  Source: princess.com, verified 2026-10-13

• Policy

  Passage Contract Section 17: injury, illness and death claims must be litigated in the U.S. District Court for the Southern District of Florida in Miami. All other claims go to binding arbitration in Miami-Dade County, Florida, except small claims. The contract waives class actions and class arbitration (the waiver does not apply to Australian guests). The contract shown is "Updated August 2026 Version 1.0".

  Source: princess.com, verified 2026-10-13

• Process

  Princess publishes two passage contracts; the Princess Cruise Lines, Ltd. contract applies to most voyages, and a second one applies to select voyages from Australia, Japan, Singapore, China and Korea. Booked guests can see the contract for their voyage in Manage Booking.

  Source: princess.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneSales & Support (1-800-PRINCESS) +1-800-774-6237

2. Written complaint

   FormSupport Request form (post-cruise questions and comments, out-of-pocket reimbursement, future cruise deposits)

3. Federal regulator

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

   For a refund Princess owes after it cancelled or delayed a cruise (nonperformance).

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund Princess owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

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