Princess Cruises

Get help with (4)

• Refund requestIf Princess cancels your cruise or delays it more than 3 calendar days and you do not take the alternative, send the refund claim on or before the 180th calendar day after the original embarkation. If you cancel, the charge depends on the booking date, cruise length and days before departure. Refunds go to the original payment method.
• Travel credit or voucher problemThe standard cancellation policy gives no cruise credit; credit comes only through Princess Vacation Protection or a Future Cruise Package. Book Future Cruise Package credits within 18 months of purchase.
• Reservation not honoredWhen Princess changes a voyage or itinerary, claim reasonable extra expenses through the Out of Pocket Reimbursement option; it takes about four weeks and pays by mailed check. Non-injury claims need written notice within 15 days of the cruise's end.
• Disability assistance problemRaise stateroom needs at booking, and email the Access Office for service animals, oxygen and equipment. Some requests have deadlines: large print or Braille menus 60 days before sailing, dietary requests 90 days.

Contacts (6)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneSales & Support (1-800-PRINCESS) +1-800-774-6237

2. Written complaint

   FormSupport Request form (post-cruise questions and comments, out-of-pocket reimbursement, future cruise deposits)

3. Federal regulator

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

   For a refund Princess owes after it cancelled or delayed a cruise (nonperformance).

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund Princess owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Known blockers

Scam warnings

More facts

• Deadline

  Passage Contract Section 17: for injury, illness or death, written notice must be delivered to Princess within 6 months from the date of the injury, illness or death; a suit must be filed within 1 year from that date and served within 90 days of filing.

  Source: princess.com, verified 2026-10-13

Verification notes

Checked on 2026-10-13 by loading princess.com pages. The Passage Contract page is "Updated August 2026 Version 1.0"; Section 7 and the standard cancellation policy both show the schedule for bookings made on or after September 2, 2026. The standard policy page gives no refund processing time. The contract requires notice "delivered to Carrier" but the loaded text gave no notice address. The Contact Us page also lists UK, Australian and New Zealand numbers.