Escalate Anything

Potomac Electric Power Company: disconnection notice

Call Pepco for a payment plan before the shutoff date; use the medical certification program; weather rules block shutoffs on very cold or hot days.

CCredibility C · last verified 2026-10-13 · 0% official or government sources
What does this mean?

Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.

All Potomac Electric Power Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call Pepco before the shutoff date and ask for a payment installment plan or other plan.

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  2. If someone has a serious illness or relies on life-support equipment, get the medical certification form and have the medical provider return it.

    FormEmergency Medical Equipment Notification Program form (postpones disconnection with a medical certification)

  3. Ask about energy assistance (DC RAD and the Arrearage Management Program; Maryland MEAP, EUSP and USPP).

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  4. If Pepco will not agree to an arrangement, contact the DC PSC or the Maryland PSC before the shutoff date.

More contacts for this issue

PhoneCustomer service (toll-free) +1-800-424-8028
MailCustomer Correspondence (written complaints) Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001
PhoneDC Arrearage Management Program enrollment +1-202-496-5830

Facts you can cite

Tips

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  2. Supervisor

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

    Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.

  3. Written complaint

    MailCustomer Correspondence (written complaints) Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.

Watch out

  • pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.
  • The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.
  • No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Potomac Electric Power Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin

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