{"id":"pepco","page":"https://escalate.alexgaoth.com/#/c/pepco","html":"https://escalate.alexgaoth.com/c/pepco/","generated":"2026-10-15","company":{"id":"pepco","name":"Potomac Electric Power Company","aliases":["Pepco","PEPCO"],"sector":"utility","parent":"Exelon Corporation","website":"https://www.pepco.com","notes":"Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's \"At Your Service\" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"customer-service-tollfree","type":"phone","label":"Customer service (toll-free)","value":"+1-800-424-8028","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"outage-phone","type":"phone","label":"Report outages and downed wires (877-PEPCO-62)","value":"+1-877-737-2662","hours":"24/7","purposes":["service_outage"],"notes":"To get automatic call-backs, register the service-address phone number by calling 202-835-1007 and saying \"update phone number\" (Maryland handbook).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"outage-text","type":"sms","label":"Text OUT to report an outage, STAT for restoration updates","value":"48710","purposes":["service_outage"],"notes":"First text ADD OUTAGE to 48710 to sign up.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"contact-form","type":"web_form","label":"Online question form","value":"https://www.pepco.com/ContactForm","purposes":["billing_error","poor_service"],"notes":"Printed in the handbook as pepco.com/ContactForm.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-customer-care-center","type":"in_person","label":"Customer Care Center, Washington, D.C.","value":"701 Ninth Street, N.W., Washington, D.C.","hours":"Mon-Fri 8:30 a.m.-5:15 p.m.","notes":"A second DC center is at 2300 Martin Luther King, Jr., Ave., S.E. (Mon-Fri 9 a.m.-5 p.m.).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"md-customer-care-center","type":"in_person","label":"Customer Care Center, Rockville, Maryland","value":"201 West Gude Drive, Rockville, MD","hours":"Mon-Fri 10 a.m.-2 p.m.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"medical-program-form","type":"web_form","label":"Emergency Medical Equipment Notification Program form (postpones disconnection with a medical certification)","value":"https://www.pepco.com/EMENP","purposes":["disconnection"],"notes":"Printed in the handbooks as pepco.com/EMENP. The form is also available by calling 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-amp-phone","type":"phone","label":"DC Arrearage Management Program enrollment","value":"+1-202-496-5830","purposes":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-amp-email","type":"email","label":"DC Arrearage Management Program enrollment (email)","value":"EnergyAssistanceMailbox@pepco.com","purposes":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"pay-by-phone","type":"phone","label":"Pay by phone (credit card, debit card or electronic funds transfer; convenience fees may apply)","value":"+1-833-260-2451","notes":"Listed in the DC handbook. The Maryland handbook says to pay by phone through 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","channel":"customer-service-phone","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number."},{"rung":"written_complaint","channel":"correspondence-mail"},{"rung":"state_agency","agency_kind":"utility_commission","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055."},{"rung":"state_agency","agency_kind":"attorney_general","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division."}],"playbooks":[{"issue":"billing_error","summary":"Call Pepco for a bill review and pay the undisputed part; ask for a free meter test; in Maryland appeal to the PSC within 7 days of Pepco's decision.","evidence":["the disputed bill","earlier bills","meter readings or My Account interval data","call notes with reference numbers"],"steps":[{"do":"Call Pepco and ask for a review of the bill. Pay the undisputed portion so service continues.","channel":"customer-service-phone"},{"do":"Ask for a meter accuracy test. In DC it is free once every 12 months, and you may ask for a test refereed by the Commission.","channel":"customer-service-phone"},{"do":"If not resolved, write to Customer Correspondence with your account number and the correction you want.","channel":"correspondence-mail"},{"do":"Maryland: within 7 days of Pepco's decision, appeal to the MD PSC Consumer Affairs Division. DC: file a complaint with the DC PSC."}],"facts":[{"kind":"policy","claim":"DC and Maryland: during a bill dispute you must pay the undisputed portion of the bill for service to continue. If Pepco's review finds the bill accurate, the full balance is due.","issues":["billing_error","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"fee","claim":"DC: customers may request a meter accuracy test at no charge every 12 months, as well as a meter test refereed by the Commission.","issues":["billing_error"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Maryland: within seven (7) days of receiving notice of Pepco's decision on a dispute, the customer may appeal to the Maryland PSC by letter, website or phone. The PSC may dismiss the complaint if the customer did not negotiate with Pepco in good faith.","issues":["billing_error","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}]},{"issue":"disconnection","summary":"Call Pepco for a payment plan before the shutoff date; use the medical certification program; weather rules block shutoffs on very cold or hot days.","evidence":["disconnection notice","account number","medical provider certification if it applies","proof of payment or of a formal dispute"],"steps":[{"do":"Call Pepco before the shutoff date and ask for a payment installment plan or other plan.","channel":"customer-service-phone"},{"do":"If someone has a serious illness or relies on life-support equipment, get the medical certification form and have the medical provider return it.","channel":"medical-program-form"},{"do":"Ask about energy assistance (DC RAD and the Arrearage Management Program; Maryland MEAP, EUSP and USPP).","channel":"customer-service-phone"},{"do":"If Pepco will not agree to an arrangement, contact the DC PSC or the Maryland PSC before the shutoff date."}],"facts":[{"kind":"deadline","claim":"DC: for nonpayment, Pepco sends a final notice of disconnection at least 15 days before the scheduled disconnection date in most cases.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: disconnection is postponed in winter when the temperature or wind chill is forecast to be 32 degrees F or below during the next 24 hours, or during a holiday or weekend; in summer it is suspended on days when the forecast temperature or heat index exceeds 95 degrees F for a 24-hour period.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: termination may be postponed for 21 days with a medical provider's certification that an occupant has a serious illness or relies on life-support equipment and that termination would be detrimental to their health and safety.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Maryland (2023-2024 handbook): Pepco may terminate service for non-payment after 14 days' written notice. The notice is sent separately from the bill.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: from November 1 through March 31, winter termination procedures apply; Pepco attempts to contact customers in arrears by phone or visit, and can terminate only after filing an affidavit with the PSC if the customer does not enter a payment agreement.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: Pepco will not terminate for nonpayment when the forecast temperature at 6 a.m. is 32 degrees F or below during an extreme weather period, or (residential, summer) when it is 95 degrees F or above during an extreme weather period.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: termination may be postponed for 30 days with a medical provider's certification that an occupant has a serious illness or relies on life-support equipment.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland (the DC handbook lists the same three cases for residential customers): service will not be terminated if the customer shows reasonable evidence that the bill was paid, if the bill is the subject of a formal dispute, or if payment is made to the Pepco service person who comes to terminate.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"fee","claim":"Maryland (the DC handbook states the same fee and timing): service terminated for nonpayment is restored on payment of the minimum due, a $35 reconnection fee and any deposit; it is normally reconnected within 24 hours once all requirements are met.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}]},{"issue":"payment_assistance","summary":"Ask Pepco for budget billing, an extended due date or a payment installment plan; DC customers can use RAD and the Arrearage Management Program; Maryland customers can apply for MEAP, EUSP and USPP.","evidence":["current bill","household income documents","DOEE certification for DC programs"],"steps":[{"do":"Call Pepco and ask which payment plan fits (Budget Billing, Extended Due Date, Payment Installment Plan; in Maryland also One-Time Payment Delay).","channel":"customer-service-phone"},{"do":"DC: apply for LIHEAP and the Residential Aid Discount through DOEE (call 3-1-1), then enroll in the Arrearage Management Program.","channel":"dc-amp-phone"},{"do":"Maryland: apply for MEAP, EUSP and USPP through your local energy assistance office or the Office of Home Energy Programs, 1-800-332-6347."}],"facts":[{"kind":"policy","claim":"DC: the Arrearage Management Program is available to customers who qualify for the Residential Aid Discount and have at least $300 in arrearages. Enroll at 202-496-5830 or EnergyAssistanceMailbox@pepco.com.","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: to be eligible for the Residential Aid Discount (RAD), customers must be certified by DOEE (call 3-1-1 or visit doee.dc.gov/UDP).","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: Pepco offers Budget Billing, Extended Due Date, a Payment Installment Plan (current bill plus a portion of the unpaid balance) and a One-Time Payment Delay that lets eligible customers delay paying their current bill for 30 days.","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: MEAP-eligible customers may also qualify for the Utility Service Protection Plan (USPP), which helps customers avoid termination from November through March.","issues":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}]},{"issue":"service_outage","summary":"Report outages online, in the app, by text or by phone at any time.","evidence":["service address or account number","outage start time"],"steps":[{"do":"Call 877-PEPCO-62 and ask for a call-back, or report online at pepco.com under Outages.","channel":"outage-phone"},{"do":"Or text OUT to 48710 (after signing up with ADD OUTAGE).","channel":"outage-text"}]}],"facts":[{"kind":"limit","claim":"DC: a residential deposit, if required, is two months of the estimated average annual bill or $100, whichever is less. The deposit and interest are refunded or credited after 12 consecutive months of paying all proper charges.","issues":["deposit_refund"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"limit","claim":"Maryland: a deposit, if required, is two months of the estimated average annual bill; it is assessed on the first bill, and the customer may ask to pay it over the first three months. Customers over 60 may be exempt on new service.","issues":["deposit_refund"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}],"tips":[{"kind":"official","text":"Pepco employees must carry a photo-identification card. Ask to see it, and call 202-833-7500 if you doubt that someone represents Pepco.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"known_blockers":["pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.","The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.","No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process."],"official_domains":["pepco.com"],"security":{"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]}},"playbooks":{"billing_error":{"company":{"id":"pepco","name":"Potomac Electric Power Company","sector":"utility","website":"https://www.pepco.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Call Pepco for a bill review and pay the undisputed part; ask for a free meter test; in Maryland appeal to the PSC within 7 days of Pepco's decision.","evidence":["the disputed bill","earlier bills","meter readings or My Account interval data","call notes with reference numbers"],"steps":[{"do":"Call Pepco and ask for a review of the bill. Pay the undisputed portion so service continues.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"Ask for a meter accuracy test. In DC it is free once every 12 months, and you may ask for a test refereed by the Commission.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"If not resolved, write to Customer Correspondence with your account number and the correction you want.","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"Maryland: within 7 days of Pepco's decision, appeal to the MD PSC Consumer Affairs Division. DC: file a complaint with the DC PSC."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"customer-service-tollfree","type":"phone","label":"Customer service (toll-free)","value":"+1-800-424-8028","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"contact-form","type":"web_form","label":"Online question form","value":"https://www.pepco.com/ContactForm","purposes":["billing_error","poor_service"],"notes":"Printed in the handbook as pepco.com/ContactForm.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-customer-care-center","type":"in_person","label":"Customer Care Center, Washington, D.C.","value":"701 Ninth Street, N.W., Washington, D.C.","hours":"Mon-Fri 8:30 a.m.-5:15 p.m.","notes":"A second DC center is at 2300 Martin Luther King, Jr., Ave., S.E. (Mon-Fri 9 a.m.-5 p.m.).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"md-customer-care-center","type":"in_person","label":"Customer Care Center, Rockville, Maryland","value":"201 West Gude Drive, Rockville, MD","hours":"Mon-Fri 10 a.m.-2 p.m.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"pay-by-phone","type":"phone","label":"Pay by phone (credit card, debit card or electronic funds transfer; convenience fees may apply)","value":"+1-833-260-2451","notes":"Listed in the DC handbook. The Maryland handbook says to pay by phone through 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"DC and Maryland: during a bill dispute you must pay the undisputed portion of the bill for service to continue. If Pepco's review finds the bill accurate, the full balance is due.","issues":["billing_error","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"fee","claim":"DC: customers may request a meter accuracy test at no charge every 12 months, as well as a meter test refereed by the Commission.","issues":["billing_error"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Maryland: within seven (7) days of receiving notice of Pepco's decision on a dispute, the customer may appeal to the Maryland PSC by letter, website or phone. The PSC may dismiss the complaint if the customer did not negotiate with Pepco in good faith.","issues":["billing_error","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[{"kind":"official","text":"Pepco employees must carry a photo-identification card. Ask to see it, and call 202-833-7500 if you doubt that someone represents Pepco.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":3,"rung":"state_agency","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.","The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.","No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process."],"security":{"official_domains":["pepco.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]},"credibility":{"grade":"C","primary_share":0.0,"sources":{"other":32},"verified_from":{"page":32},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's \"At Your Service\" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.","warnings":[]},"disconnection":{"company":{"id":"pepco","name":"Potomac Electric Power Company","sector":"utility","website":"https://www.pepco.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Call Pepco for a payment plan before the shutoff date; use the medical certification program; weather rules block shutoffs on very cold or hot days.","evidence":["disconnection notice","account number","medical provider certification if it applies","proof of payment or of a formal dispute"],"steps":[{"do":"Call Pepco before the shutoff date and ask for a payment installment plan or other plan.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"If someone has a serious illness or relies on life-support equipment, get the medical certification form and have the medical provider return it.","channel":{"id":"medical-program-form","type":"web_form","label":"Emergency Medical Equipment Notification Program form (postpones disconnection with a medical certification)","value":"https://www.pepco.com/EMENP","purposes":["disconnection"],"notes":"Printed in the handbooks as pepco.com/EMENP. The form is also available by calling 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"Ask about energy assistance (DC RAD and the Arrearage Management Program; Maryland MEAP, EUSP and USPP).","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"If Pepco will not agree to an arrangement, contact the DC PSC or the Maryland PSC before the shutoff date."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"customer-service-tollfree","type":"phone","label":"Customer service (toll-free)","value":"+1-800-424-8028","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-customer-care-center","type":"in_person","label":"Customer Care Center, Washington, D.C.","value":"701 Ninth Street, N.W., Washington, D.C.","hours":"Mon-Fri 8:30 a.m.-5:15 p.m.","notes":"A second DC center is at 2300 Martin Luther King, Jr., Ave., S.E. (Mon-Fri 9 a.m.-5 p.m.).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"md-customer-care-center","type":"in_person","label":"Customer Care Center, Rockville, Maryland","value":"201 West Gude Drive, Rockville, MD","hours":"Mon-Fri 10 a.m.-2 p.m.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"medical-program-form","type":"web_form","label":"Emergency Medical Equipment Notification Program form (postpones disconnection with a medical certification)","value":"https://www.pepco.com/EMENP","purposes":["disconnection"],"notes":"Printed in the handbooks as pepco.com/EMENP. The form is also available by calling 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-amp-phone","type":"phone","label":"DC Arrearage Management Program enrollment","value":"+1-202-496-5830","purposes":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"pay-by-phone","type":"phone","label":"Pay by phone (credit card, debit card or electronic funds transfer; convenience fees may apply)","value":"+1-833-260-2451","notes":"Listed in the DC handbook. The Maryland handbook says to pay by phone through 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"DC: for nonpayment, Pepco sends a final notice of disconnection at least 15 days before the scheduled disconnection date in most cases.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: disconnection is postponed in winter when the temperature or wind chill is forecast to be 32 degrees F or below during the next 24 hours, or during a holiday or weekend; in summer it is suspended on days when the forecast temperature or heat index exceeds 95 degrees F for a 24-hour period.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: termination may be postponed for 21 days with a medical provider's certification that an occupant has a serious illness or relies on life-support equipment and that termination would be detrimental to their health and safety.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Maryland (2023-2024 handbook): Pepco may terminate service for non-payment after 14 days' written notice. The notice is sent separately from the bill.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: from November 1 through March 31, winter termination procedures apply; Pepco attempts to contact customers in arrears by phone or visit, and can terminate only after filing an affidavit with the PSC if the customer does not enter a payment agreement.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: Pepco will not terminate for nonpayment when the forecast temperature at 6 a.m. is 32 degrees F or below during an extreme weather period, or (residential, summer) when it is 95 degrees F or above during an extreme weather period.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: termination may be postponed for 30 days with a medical provider's certification that an occupant has a serious illness or relies on life-support equipment.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland (the DC handbook lists the same three cases for residential customers): service will not be terminated if the customer shows reasonable evidence that the bill was paid, if the bill is the subject of a formal dispute, or if payment is made to the Pepco service person who comes to terminate.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"fee","claim":"Maryland (the DC handbook states the same fee and timing): service terminated for nonpayment is restored on payment of the minimum due, a $35 reconnection fee and any deposit; it is normally reconnected within 24 hours once all requirements are met.","issues":["disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"Pepco employees must carry a photo-identification card. Ask to see it, and call 202-833-7500 if you doubt that someone represents Pepco.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":3,"rung":"state_agency","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.","The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.","No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process."],"security":{"official_domains":["pepco.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]},"credibility":{"grade":"C","primary_share":0.0,"sources":{"other":32},"verified_from":{"page":32},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's \"At Your Service\" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.","warnings":[]},"payment_assistance":{"company":{"id":"pepco","name":"Potomac Electric Power Company","sector":"utility","website":"https://www.pepco.com","account_url":null},"issue":{"id":"payment_assistance","name":"Payment plan or bill assistance"},"playbook_source":"company","summary":"Ask Pepco for budget billing, an extended due date or a payment installment plan; DC customers can use RAD and the Arrearage Management Program; Maryland customers can apply for MEAP, EUSP and USPP.","evidence":["current bill","household income documents","DOEE certification for DC programs"],"steps":[{"do":"Call Pepco and ask which payment plan fits (Budget Billing, Extended Due Date, Payment Installment Plan; in Maryland also One-Time Payment Delay).","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"DC: apply for LIHEAP and the Residential Aid Discount through DOEE (call 3-1-1), then enroll in the Arrearage Management Program.","channel":{"id":"dc-amp-phone","type":"phone","label":"DC Arrearage Management Program enrollment","value":"+1-202-496-5830","purposes":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"Maryland: apply for MEAP, EUSP and USPP through your local energy assistance office or the Office of Home Energy Programs, 1-800-332-6347."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"customer-service-tollfree","type":"phone","label":"Customer service (toll-free)","value":"+1-800-424-8028","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-customer-care-center","type":"in_person","label":"Customer Care Center, Washington, D.C.","value":"701 Ninth Street, N.W., Washington, D.C.","hours":"Mon-Fri 8:30 a.m.-5:15 p.m.","notes":"A second DC center is at 2300 Martin Luther King, Jr., Ave., S.E. (Mon-Fri 9 a.m.-5 p.m.).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"md-customer-care-center","type":"in_person","label":"Customer Care Center, Rockville, Maryland","value":"201 West Gude Drive, Rockville, MD","hours":"Mon-Fri 10 a.m.-2 p.m.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-amp-phone","type":"phone","label":"DC Arrearage Management Program enrollment","value":"+1-202-496-5830","purposes":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-amp-email","type":"email","label":"DC Arrearage Management Program enrollment (email)","value":"EnergyAssistanceMailbox@pepco.com","purposes":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"pay-by-phone","type":"phone","label":"Pay by phone (credit card, debit card or electronic funds transfer; convenience fees may apply)","value":"+1-833-260-2451","notes":"Listed in the DC handbook. The Maryland handbook says to pay by phone through 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"DC: the Arrearage Management Program is available to customers who qualify for the Residential Aid Discount and have at least $300 in arrearages. Enroll at 202-496-5830 or EnergyAssistanceMailbox@pepco.com.","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"DC: to be eligible for the Residential Aid Discount (RAD), customers must be certified by DOEE (call 3-1-1 or visit doee.dc.gov/UDP).","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: Pepco offers Budget Billing, Extended Due Date, a Payment Installment Plan (current bill plus a portion of the unpaid balance) and a One-Time Payment Delay that lets eligible customers delay paying their current bill for 30 days.","issues":["payment_assistance"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Maryland: MEAP-eligible customers may also qualify for the Utility Service Protection Plan (USPP), which helps customers avoid termination from November through March.","issues":["payment_assistance","disconnection"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"Pepco employees must carry a photo-identification card. Ask to see it, and call 202-833-7500 if you doubt that someone represents Pepco.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":3,"rung":"state_agency","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.","The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.","No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process."],"security":{"official_domains":["pepco.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]},"credibility":{"grade":"C","primary_share":0.0,"sources":{"other":32},"verified_from":{"page":32},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's \"At Your Service\" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.","warnings":[]},"service_outage":{"company":{"id":"pepco","name":"Potomac Electric Power Company","sector":"utility","website":"https://www.pepco.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report outages online, in the app, by text or by phone at any time.","evidence":["service address or account number","outage start time"],"steps":[{"do":"Call 877-PEPCO-62 and ask for a call-back, or report online at pepco.com under Outages.","channel":{"id":"outage-phone","type":"phone","label":"Report outages and downed wires (877-PEPCO-62)","value":"+1-877-737-2662","hours":"24/7","purposes":["service_outage"],"notes":"To get automatic call-backs, register the service-address phone number by calling 202-835-1007 and saying \"update phone number\" (Maryland handbook).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"do":"Or text OUT to 48710 (after signing up with ADD OUTAGE).","channel":{"id":"outage-text","type":"sms","label":"Text OUT to report an outage, STAT for restoration updates","value":"48710","purposes":["service_outage"],"notes":"First text ADD OUTAGE to 48710 to sign up.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}}],"channels":[{"id":"outage-phone","type":"phone","label":"Report outages and downed wires (877-PEPCO-62)","value":"+1-877-737-2662","hours":"24/7","purposes":["service_outage"],"notes":"To get automatic call-backs, register the service-address phone number by calling 202-835-1007 and saying \"update phone number\" (Maryland handbook).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"outage-text","type":"sms","label":"Text OUT to report an outage, STAT for restoration updates","value":"48710","purposes":["service_outage"],"notes":"First text ADD OUTAGE to 48710 to sign up.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"dc-customer-care-center","type":"in_person","label":"Customer Care Center, Washington, D.C.","value":"701 Ninth Street, N.W., Washington, D.C.","hours":"Mon-Fri 8:30 a.m.-5:15 p.m.","notes":"A second DC center is at 2300 Martin Luther King, Jr., Ave., S.E. (Mon-Fri 9 a.m.-5 p.m.).","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"md-customer-care-center","type":"in_person","label":"Customer Care Center, Rockville, Maryland","value":"201 West Gude Drive, Rockville, MD","hours":"Mon-Fri 10 a.m.-2 p.m.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt1fd79e9d210eba91/65a84264b6e834000a071f5e/AYS_Pepco-MD_Customer_Handbook_1.24-ADA.pdf","last_verified":"2026-10-13"},{"id":"pay-by-phone","type":"phone","label":"Pay by phone (credit card, debit card or electronic funds transfer; convenience fees may apply)","value":"+1-833-260-2451","notes":"Listed in the DC handbook. The Maryland handbook says to pay by phone through 202-833-7500.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"Pepco employees must carry a photo-identification card. Ask to see it, and call 202-833-7500 if you doubt that someone represents Pepco.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":3,"rung":"state_agency","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.","The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.","No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process."],"security":{"official_domains":["pepco.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]},"credibility":{"grade":"C","primary_share":0.0,"sources":{"other":32},"verified_from":{"page":32},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's \"At Your Service\" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, billing disputes and payment plans (DC and Maryland; 200 languages)","value":"+1-202-833-7500","hours":"Mon-Fri 7 a.m.-8 p.m.","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"correspondence-mail","type":"mail","label":"Customer Correspondence (written complaints)","value":"Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001","purposes":["billing_error","disconnection","poor_service"],"notes":"Include the account number, service address, email address and daytime and home phone numbers.","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}},{"index":3,"rung":"state_agency","note":"DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["pepco.com"],"never_asks":[],"known_scams":[],"report_phishing":[{"id":"verify-representative-phone","type":"phone","label":"Verify someone who claims to represent Pepco","value":"+1-202-833-7500","source":"https://azure-na-assets.contentstack.com/v3/assets/bltbb7c204688a1a6a8/blt6b4515e85411093d/676420cc206a960ef6ae4d1d/AYS_Pepco-DC_Guide_10.24-ADA.pdf","last_verified":"2026-10-13"}]},"credibility":{"grade":"C","primary_share":0.0,"sources":{"other":32},"verified_from":{"page":32},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}