Escalate Anything

Potomac Electric Power Company: billing error

Call Pepco for a bill review and pay the undisputed part; ask for a free meter test; in Maryland appeal to the PSC within 7 days of Pepco's decision.

CCredibility C · last verified 2026-10-13 · 0% official or government sources
What does this mean?

Grade C (use with care: check the source of each value before relying on it). 0% of 32 sources are the organization's own pages or government sites.

All Potomac Electric Power Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call Pepco and ask for a review of the bill. Pay the undisputed portion so service continues.

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  2. Ask for a meter accuracy test. In DC it is free once every 12 months, and you may ask for a test refereed by the Commission.

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  3. If not resolved, write to Customer Correspondence with your account number and the correction you want.

    MailCustomer Correspondence (written complaints) Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001

  4. Maryland: within 7 days of Pepco's decision, appeal to the MD PSC Consumer Affairs Division. DC: file a complaint with the DC PSC.

More contacts for this issue

PhoneCustomer service (toll-free) +1-800-424-8028
FormOnline question form

Facts you can cite

Tips

Rules in force

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

  2. Supervisor

    PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

    Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.

  3. Written complaint

    MailCustomer Correspondence (written complaints) Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.

Watch out

  • pepco.com HTML pages return no text to automated fetches; the handbook PDFs on azure-na-assets.contentstack.com are readable.
  • The Maryland handbook used here is the 2023-2024 edition. Check the current edition or the Maryland PSC for rule changes.
  • No Pepco scam-warning page or damage-claim channel could be read; ask customer service for the claim process.

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Potomac Electric Power Company charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.

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