Potomac Electric Power Company

Get help with (4)

• Billing errorCall Pepco for a bill review and pay the undisputed part; ask for a free meter test; in Maryland appeal to the PSC within 7 days of Pepco's decision.
• Disconnection noticeCall Pepco for a payment plan before the shutoff date; use the medical certification program; weather rules block shutoffs on very cold or hot days.
• Payment plan or bill assistanceAsk Pepco for budget billing, an extended due date or a payment installment plan; DC customers can use RAD and the Arrearage Management Program; Maryland customers can apply for MEAP, EUSP and USPP.
• Outage creditReport outages online, in the app, by text or by phone at any time.

Contacts (12)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

2. Supervisor

   PhoneCustomer service, billing disputes and payment plans (DC and Maryland; 200 languages) +1-202-833-7500

   Pepco does not publish a separate escalation line. Ask for a supervisor and a reference number.

3. Written complaint

   MailCustomer Correspondence (written complaints) Pepco, Customer Correspondence, 7th Floor, 701 Ninth Street, N.W., Washington, D.C. 20068-0001

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   DC: Public Service Commission of the District of Columbia, 1325 G Street N.W., Suite 800, 202-626-5120; Pepco's DC handbook says to include a summary of your efforts to resolve the dispute with the utility. Maryland: Maryland Public Service Commission, Consumer Affairs Division, 410-767-8028 or 800-492-0474 option 2; appeal within 7 days of Pepco's dispute decision; the PSC may dismiss a complaint if the customer did not negotiate with Pepco in good faith. People's Counsel: DC 202-727-3071, Maryland 800-207-4055.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   District of Columbia Office of the Attorney General, or Maryland Attorney General, Consumer Protection Division.

Known blockers

Scam warnings

More facts

• Limit

  DC: a residential deposit, if required, is two months of the estimated average annual bill or $100, whichever is less. The deposit and interest are refunded or credited after 12 consecutive months of paying all proper charges.

  Source: azure-na-assets.contentstack.com, verified 2026-10-13

• Limit

  Maryland: a deposit, if required, is two months of the estimated average annual bill; it is assessed on the first bill, and the customer may ask to pay it over the first three months. Customers over 60 may be exempt on new service.

  Source: azure-na-assets.contentstack.com, verified 2026-10-13

Verification notes

Electric distribution utility for Washington, D.C. and suburban Maryland (Montgomery and Prince George's counties). Regulated by the Public Service Commission of the District of Columbia (DC PSC) and the Maryland Public Service Commission (MD PSC); the Office of the People's Counsel in each jurisdiction represents residential ratepayers. pepco.com HTML pages return no text to automated fetches; values below come from Pepco's "At Your Service" customer handbooks: the DC edition 2024-2025 and the Maryland edition 2023-2024. Rules differ between DC and Maryland, so each fact names its jurisdiction. Delmarva Power and Atlantic City Electric are separate Exelon utilities with their own websites and phone numbers; they are not covered here.