Greyhound Lines, Inc.: refund request

Collect

• booking number
• email or phone used at purchase
• departure time
• delay or cancellation notice

Steps

1. Cancel in Manage My Booking at least 15 minutes before departure. The voucher is emailed immediately.

   OnlineManage My Booking (change, cancel, voucher refund) Sign-in required

2. If the bus is delayed 120 minutes or more from the origin, do not board if you want money back; withdraw and ask for a voucher or a free rebooking through the delay refund form.

   FormTrip delay refund request form

3. If Greyhound or the operator cancelled the trip, ask for a full refund including fees.

   PhoneGreyhound toll-free booking and customer service (US) +1-800-231-2222

4. If the refund is not given, send a written complaint, then dispute the charge with your card issuer.

   FormGreyhound feedback form (complaints and past-ride safety issues)

More contacts for this issue

Facts you can cite

• Policy

  Voluntary cancellation up to 15 minutes before departure gets a voucher for a percentage of the ticket price: less than 2 days before departure 20%, 2 to 6 days 40%, 7 to 29 days 70%, 30 days or more 100%. Booking and service fees are non-refundable.

  Source: greyhound.com, verified 2026-10-12

• Deadline

  Cancellation vouchers are valid for 12 months across the network, have no cash value and cannot be resold.

  Source: greyhound.com, verified 2026-10-12

• Policy

  If the bus is delayed 120 minutes or more from the original departure point, you can withdraw and get a voucher for the ticket price or rebook for free; if you travel on the delayed bus, no refund is available.

  Source: greyhound.com, verified 2026-10-12

• Compensation

  For involuntary cancellations the customer receives a refund for the full amount of the ticket fare, including any fees paid.

  Source: greyhound.com, verified 2026-10-12

• Compensation

  Greyhound's Terms & Conditions of Travel allow reimbursement of up to two nights of lodging, capped at $80 per night per ticketed customer, in the delay situations described in Part G.

  Source: greyhound.com, verified 2026-10-12

• Policy

  Greyhound's Terms & Conditions of Purchase name FlixBus, Inc. as the seller and require individual AAA arbitration under the Consumer Arbitration Rules, excluding personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

  Source: greyhound.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneGreyhound toll-free booking and customer service (US) +1-800-231-2222

2. Written complaint

   FormGreyhound feedback form (complaints and past-ride safety issues)

3. Federal regulator

   RegulatorFederal Motor Carrier Safety Administration +1-888-368-7238

   Interstate bus carrier.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   Terms & Conditions of Purchase require individual AAA arbitration, except personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

Watch out

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