Greyhound Lines, Inc.: lost bag

Collect

• booking number
• bag description
• route and date
• photos
• receipts

Steps

1. Submit a lost and found request; if you used more than one bus operator, check with each carrier.

   FormLost and found request (help center)

2. For bags lost or damaged in a collision or accident, ask for a proof of loss form and send written notice within the claim deadline.

   EmailFlix risk department (proof of loss form for baggage lost or damaged in a collision or accident) RiskNA@flixbus.com

Facts you can cite

• Limit

  Liability for baggage lost or damaged in a bus collision or accident is no greater than $250 per adult ticket and $125 per child ticket; otherwise Flix and bus operators disclaim liability for lost or damaged baggage.

  Source: greyhound.com, verified 2026-10-12

• Deadline

  Written notice of a claim for damages must be received by the bus operator or Flix within ninety (90) days of the event; the purchase terms also contain a conflicting twenty-one (21) day version. A lawsuit must start within one year of a written denial.

  Source: greyhound.com, verified 2026-10-12

• Policy

  If a lost bag is found, Greyhound can send it back to addresses in the contiguous United States; elsewhere the passenger must arrange shipping.

  Source: greyhound.com, verified 2026-10-12

• Policy

  Greyhound's Terms & Conditions of Purchase name FlixBus, Inc. as the seller and require individual AAA arbitration under the Consumer Arbitration Rules, excluding personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

  Source: greyhound.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneGreyhound toll-free booking and customer service (US) +1-800-231-2222

2. Written complaint

   FormGreyhound feedback form (complaints and past-ride safety issues)

3. Federal regulator

   RegulatorFederal Motor Carrier Safety Administration +1-888-368-7238

   Interstate bus carrier.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   Terms & Conditions of Purchase require individual AAA arbitration, except personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

Watch out

Related

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