Escalate Anything

Greyhound Lines, Inc.: disability assistance problem

Disclose a wheelchair at booking; complain to the ADA Compliance Specialist, who generally investigates within 30 days.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 23 sources are the organization's own pages or government sites.

All Greyhound Lines, Inc. contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Disclose the wheelchair or mobility scooter when booking; only two wheelchair spaces are available per bus. For departures within 24 hours, call to confirm.

    PhoneCustomers with Disabilities Travel Assistance +1-800-752-4841

  2. For trips with another bus operator, contact each operator early; they may need 48 hours' notice for an accessible bus.

  3. File a complaint with the ADA Compliance Specialist by email, phone or mail with the booking details.

    EmailADA Compliance (disability discrimination complaints) ada.support@greyhound.com

  4. If you disagree with the findings, ask for the claim to be re-reviewed.

  5. Escalate to FMCSA if Greyhound does not resolve it.

    RegulatorFederal Motor Carrier Safety Administration +1-888-368-7238

More contacts for this issue

PhoneGreyhound TTY/TDD +1-800-345-3109
PhoneADA Compliance Specialist +1-214-849-7841
MailADA Compliance mailing address Greyhound Lines, Inc., ATTN ADA Compliance, PO Box 660362-0362, Dallas, TX 75266-0362
FormGreyhound feedback form (complaints and past-ride safety issues)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneGreyhound toll-free booking and customer service (US) +1-800-231-2222

  2. Written complaint

    FormGreyhound feedback form (complaints and past-ride safety issues)

  3. Federal regulator

    RegulatorFederal Motor Carrier Safety Administration +1-888-368-7238

    Interstate bus carrier.

  4. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  6. Arbitration

    Terms & Conditions of Purchase require individual AAA arbitration, except personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

Watch out

  • Drivers and Customer Service cannot change a ticket before departure; changes and cancellations go through Manage My Booking.
  • Voluntary refunds are vouchers only.
  • help.greyhound.com is a Salesforce site that may not render for automated fetches.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Greyhound Lines, Inc. did not provide the assistance I booked on [date]. Use Escalate Anything to file a complaint.

Source code, other install options and the Claude Code plugin

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