Greyhound Lines, Inc.

Get help with (3)

• Refund requestVoluntary cancellations get a voucher on a sliding scale; carrier cancellations get a full refund; delays over 120 minutes allow a voucher or a free rebooking.
• Disability assistance problemDisclose a wheelchair at booking; complain to the ADA Compliance Specialist, who generally investigates within 30 days.
• Lost bagGreyhound disclaims liability for lost or damaged baggage except in a collision or accident; use the lost and found form.

Contacts (13)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneGreyhound toll-free booking and customer service (US) +1-800-231-2222

2. Written complaint

   FormGreyhound feedback form (complaints and past-ride safety issues)

3. Federal regulator

   RegulatorFederal Motor Carrier Safety Administration +1-888-368-7238

   Interstate bus carrier.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   Terms & Conditions of Purchase require individual AAA arbitration, except personal injury, lost or damaged luggage, ADA and Title VI claims, and injunctive relief.

Known blockers

Scam warnings

Verification notes

Greyhound is owned by Flix (FlixBus acquired it in 2021). Tickets on greyhound.com are sold by FlixBus, Inc. ("Flix") as a broker for independent bus operators such as Greyhound; the operator of a trip is shown during booking. Greyhound keeps its own phone lines and help center (help.greyhound.com); FlixBus-branded trips use FlixBus channels (see flixbus). The Terms & Conditions of Purchase (dated 7/13/2026) state two different claim-notice deadlines (90 days and 21 days).