Georgia Power: billing error
Ask Georgia Power to review the reading; a meter that tests fast by more than 2% gets a bill adjustment.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.
Collect
- the bill
- meter readings
- earlier bills
- dates of calls
Steps
Call customer service. Ask whether the reading was estimated and ask for a review or a meter test.
If the meter tests over 102% accurate, ask for the past-bill adjustment under the Rules and Regulations.
If not resolved, ask for a supervisor, then complain to the Georgia Public Service Commission.
More contacts for this issue
Facts you can cite
- Limit
Georgia Power's meter accuracy limits are 102% (upper) and 98% (lower).
Source: georgiapower.com, verified 2026-10-12
- Policy
Georgia Power adjusts past bills on customer complaint if the meter is found on test to be in excess of 102% average accuracy, calculated as if the meter were 100% accurate.
Source: georgiapower.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Georgia Power publishes no complaint email or mailing address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Georgia Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Georgia Power charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin