{"id":"georgia-power","page":"https://escalate.alexgaoth.com/#/c/georgia-power","html":"https://escalate.alexgaoth.com/c/georgia-power/","generated":"2026-10-15","company":{"id":"georgia-power","name":"Georgia Power","aliases":["Georgia Power Company"],"sector":"utility","parent":"Southern Company","website":"https://www.georgiapower.com","notes":"Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).","channels":[{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"id":"outage-phone","type":"phone","label":"Report an outage or a downed power line (or call 911)","value":"+1-888-891-0938","purposes":["service_outage"],"source":"https://www.georgiapower.com/about/safety/outages-storm-center.html","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"id":"payment-assistance-page","type":"portal","label":"Financial assistance (Project SHARE, LIHEAP, Income-Qualified Discount)","value":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","purposes":["disconnection"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"},{"id":"income-qualified-discount-page","type":"portal","label":"Income-Qualified Discount","value":"https://www.georgiapower.com/residential/assistance/income-qualified-discount.html","purposes":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor"},{"rung":"written_complaint","channel":"contact-form","note":"Georgia Power publishes no complaint email or mailing address."},{"rung":"state_agency","agency_kind":"utility_commission","note":"Georgia Public Service Commission."},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"billing_error","summary":"Ask Georgia Power to review the reading; a meter that tests fast by more than 2% gets a bill adjustment.","evidence":["the bill","meter readings","earlier bills","dates of calls"],"steps":[{"do":"Call customer service. Ask whether the reading was estimated and ask for a review or a meter test.","channel":"customer-service-phone"},{"do":"If the meter tests over 102% accurate, ask for the past-bill adjustment under the Rules and Regulations."},{"do":"If not resolved, ask for a supervisor, then complain to the Georgia Public Service Commission."}],"facts":[{"kind":"limit","claim":"Georgia Power's meter accuracy limits are 102% (upper) and 98% (lower).","issues":["billing_error"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power adjusts past bills on customer complaint if the meter is found on test to be in excess of 102% average accuracy, calculated as if the meter were 100% accurate.","issues":["billing_error"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"}]},{"issue":"disconnection","summary":"Call before the due date to ask for more time and payment arrangements; apply for assistance.","evidence":["disconnection notice","account number","proof of income or benefits for the discount"],"steps":[{"do":"Call customer service and ask for a payment extension or arrangement.","channel":"customer-service-phone"},{"do":"Apply for Project SHARE (The Salvation Army) or LIHEAP, and for the Income-Qualified Discount if eligible.","channel":"payment-assistance-page"},{"do":"If a National Weather Service heat advisory or excessive heat warning is in effect for the county, tell Georgia Power that residential disconnection is not allowed that day."}],"facts":[{"kind":"policy","claim":"Georgia Power will not disconnect residential service for nonpayment if, before 8:00 a.m. on the scheduled date, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect or forecast for the county where the meter is.","issues":["disconnection"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"The Income-Qualified Discount is for customers who receive SSI or SSDI, use a HUD Section 8 voucher, or are 65 or older with household income at or below 200% of the federal poverty guidelines.","issues":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Georgia Power says Income-Qualified Discount participants may receive a discount of $33.50 on their bill each month.","issues":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance/senior-citizen-discount.html","last_verified":"2026-10-12"}]},{"issue":"deposit_refund","summary":"The deposit plus interest is credited back on residential bills under commission rules, or refunded at the final bill.","evidence":["deposit receipt","account closing date","final bill"],"steps":[{"do":"Ask customer service when the deposit and interest will be credited, and ask for the commission rule they apply.","channel":"customer-service-phone"},{"do":"After closing the account, check the final bill for the deposit plus accrued interest less amounts owed."}],"facts":[{"kind":"limit","claim":"Georgia Power may require a security deposit of approximately twice the estimated monthly bill, and pays interest at the rate fixed by the Georgia Public Service Commission.","issues":["deposit_refund"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"When service is discontinued, the deposit plus accrued interest, less damages and amounts owed, goes on the final bill, and any excess is refunded at final billing.","issues":["deposit_refund"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report outages and downed lines by phone or online.","evidence":["service address","outage start time"],"steps":[{"do":"Call the outage line, or report at GeorgiaPower.com/Outage or in the app. For a downed line, also call 911 and stay away.","channel":"outage-phone"}]}],"known_blockers":["The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder."],"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"security":{"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"georgia-power","name":"Georgia Power","sector":"utility","website":"https://www.georgiapower.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Ask Georgia Power to review the reading; a meter that tests fast by more than 2% gets a bill adjustment.","evidence":["the bill","meter readings","earlier bills","dates of calls"],"steps":[{"do":"Call customer service. Ask whether the reading was estimated and ask for a review or a meter test.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"do":"If the meter tests over 102% accurate, ask for the past-bill adjustment under the Rules and Regulations."},{"do":"If not resolved, ask for a supervisor, then complain to the Georgia Public Service Commission."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"facts":[{"kind":"limit","claim":"Georgia Power's meter accuracy limits are 102% (upper) and 98% (lower).","issues":["billing_error"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power adjusts past bills on customer complaint if the meter is found on test to be in excess of 102% average accuracy, calculated as if the meter were 100% accurate.","issues":["billing_error"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Georgia Power publishes no complaint email or mailing address.","channel":{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Georgia Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder."],"security":{"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).","warnings":[]},"disconnection":{"company":{"id":"georgia-power","name":"Georgia Power","sector":"utility","website":"https://www.georgiapower.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Call before the due date to ask for more time and payment arrangements; apply for assistance.","evidence":["disconnection notice","account number","proof of income or benefits for the discount"],"steps":[{"do":"Call customer service and ask for a payment extension or arrangement.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"do":"Apply for Project SHARE (The Salvation Army) or LIHEAP, and for the Income-Qualified Discount if eligible.","channel":{"id":"payment-assistance-page","type":"portal","label":"Financial assistance (Project SHARE, LIHEAP, Income-Qualified Discount)","value":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","purposes":["disconnection"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"}},{"do":"If a National Weather Service heat advisory or excessive heat warning is in effect for the county, tell Georgia Power that residential disconnection is not allowed that day."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"id":"payment-assistance-page","type":"portal","label":"Financial assistance (Project SHARE, LIHEAP, Income-Qualified Discount)","value":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","purposes":["disconnection"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"},{"id":"income-qualified-discount-page","type":"portal","label":"Income-Qualified Discount","value":"https://www.georgiapower.com/residential/assistance/income-qualified-discount.html","purposes":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Georgia Power will not disconnect residential service for nonpayment if, before 8:00 a.m. on the scheduled date, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect or forecast for the county where the meter is.","issues":["disconnection"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"The Income-Qualified Discount is for customers who receive SSI or SSDI, use a HUD Section 8 voucher, or are 65 or older with household income at or below 200% of the federal poverty guidelines.","issues":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance.html","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Georgia Power says Income-Qualified Discount participants may receive a discount of $33.50 on their bill each month.","issues":["disconnection","bill_increase"],"source":"https://www.georgiapower.com/residential/billing-and-rate-plans/billing-options/payment-assistance/senior-citizen-discount.html","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Georgia Power publishes no complaint email or mailing address.","channel":{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Georgia Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder."],"security":{"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).","warnings":[]},"deposit_refund":{"company":{"id":"georgia-power","name":"Georgia Power","sector":"utility","website":"https://www.georgiapower.com","account_url":null},"issue":{"id":"deposit_refund","name":"Deposit not returned"},"playbook_source":"company","summary":"The deposit plus interest is credited back on residential bills under commission rules, or refunded at the final bill.","evidence":["deposit receipt","account closing date","final bill"],"steps":[{"do":"Ask customer service when the deposit and interest will be credited, and ask for the commission rule they apply.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"do":"After closing the account, check the final bill for the deposit plus accrued interest less amounts owed."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"facts":[{"kind":"limit","claim":"Georgia Power may require a security deposit of approximately twice the estimated monthly bill, and pays interest at the rate fixed by the Georgia Public Service Commission.","issues":["deposit_refund"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"When service is discontinued, the deposit plus accrued interest, less damages and amounts owed, goes on the final bill, and any excess is refunded at final billing.","issues":["deposit_refund"],"source":"https://www.georgiapower.com/content/dam/georgia-power/pdfs/business-pdfs/tariffs/2023/Rules-Regs.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Georgia Power publishes no complaint email or mailing address.","channel":{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Georgia Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder."],"security":{"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).","warnings":[]},"service_outage":{"company":{"id":"georgia-power","name":"Georgia Power","sector":"utility","website":"https://www.georgiapower.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report outages and downed lines by phone or online.","evidence":["service address","outage start time"],"steps":[{"do":"Call the outage line, or report at GeorgiaPower.com/Outage or in the app. For a downed line, also call 911 and stay away.","channel":{"id":"outage-phone","type":"phone","label":"Report an outage or a downed power line (or call 911)","value":"+1-888-891-0938","purposes":["service_outage"],"source":"https://www.georgiapower.com/about/safety/outages-storm-center.html","last_verified":"2026-10-12"}}],"channels":[{"id":"outage-phone","type":"phone","label":"Report an outage or a downed power line (or call 911)","value":"+1-888-891-0938","purposes":["service_outage"],"source":"https://www.georgiapower.com/about/safety/outages-storm-center.html","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Georgia Power publishes no complaint email or mailing address.","channel":{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Georgia Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder."],"security":{"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential customer service","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","purposes":["billing_error","bill_increase","disconnection","deposit_refund","poor_service"],"notes":"Georgia Power tells customers to hang up on suspicious calls and call this number directly.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Georgia Power publishes no complaint email or mailing address.","channel":{"id":"contact-form","type":"web_form","label":"Online Contact Us (Southern Company customer service site)","value":"https://customerservice2.southerncompany.com/CustService/ContactUs?mnuOpco=GPC","purposes":["billing_error","bill_increase","poor_service"],"notes":"The page loads with JavaScript; its form fields could not be read.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Georgia Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["georgiapower.com","southerncompany.com","southernco.com"],"never_asks":[{"kind":"policy","claim":"Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Georgia Power will never show the full service address and the account number together in an email or text message.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid \"money pack\" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-form","type":"web_form","label":"Report a scam to Georgia Power","value":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","notes":"The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.","source":"https://www.georgiapower.com/about/safety/fraud-protection/report-a-scam.html","last_verified":"2026-10-12"},{"id":"verify-call-phone","type":"phone","label":"Verify a call or visit, or report suspicious activity (customer service)","value":"+1-888-660-5890","hours":"Monday to Friday, 7 a.m. to 7 p.m.","source":"https://www.georgiapower.com/about/safety/fraud-protection.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}