Georgia Power
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorAsk Georgia Power to review the reading; a meter that tests fast by more than 2% gets a bill adjustment.
- Disconnection noticeCall before the due date to ask for more time and payment arrangements; apply for assistance.
- Deposit not returnedThe deposit plus interest is credited back on residential bills under commission rules, or refunded at the final bill.
- Outage creditReport outages and downed lines by phone or online.
Contacts (5)
Phone
- Residential customer service
Hours: Monday to Friday, 7 a.m. to 7 p.m.
Georgia Power tells customers to hang up on suspicious calls and call this number directly.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: georgiapower.com, verified 2026-10-12
- Report an outage or a downed power line (or call 911)
Use for: Outage credit
Source: georgiapower.com, verified 2026-10-12
Online forms
- Online Contact Us (Southern Company customer service site)
The page loads with JavaScript; its form fields could not be read.
Use for: Billing error, Bill went up, Poor service or broken promise
Source: georgiapower.com, verified 2026-10-12
Online tools and accounts
- Financial assistance (Project SHARE, LIHEAP, Income-Qualified Discount)
Use for: Disconnection notice
Source: georgiapower.com, verified 2026-10-12
- Income-Qualified Discount
Use for: Disconnection notice, Bill went up
Source: georgiapower.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Georgia Power publishes no complaint email or mailing address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Georgia Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- The online Contact Us page and account tools run on a JavaScript site that agents may not be able to use; payment arrangements usually need the account holder.
Scam warnings
Official domains
georgiapower.comsoutherncompany.comsouthernco.com
Real links and emails from Georgia Power end in one of these.
Georgia Power will never ask you for
Georgia Power will never threaten immediate disconnection or demand payment information over the phone, and will never call to ask for bank information or a credit card number.
Source: georgiapower.com, verified 2026-10-12
Georgia Power will never come to a home or business to demand an immediate payment, and will never come without identification or prior communication.
Source: georgiapower.com, verified 2026-10-12
Georgia Power will never show the full service address and the account number together in an email or text message.
Source: georgiapower.com, verified 2026-10-12
Known scams
Callers pretending to be Georgia Power employees give a short payment deadline, tell the customer to buy a prepaid "money pack" card at a store such as Walmart, CVS or Walgreens, and then to call another number to give the card's number.
Source: georgiapower.com, verified 2026-10-12
Scammers promote fraudulent 800 numbers for Georgia Power and fake the Caller ID. Georgia Power's customer service line is 888-660-5890.
Source: georgiapower.com, verified 2026-10-12
Scammers claim to work for a public agency or government office and offer ways to pay the Georgia Power bill, then ask for credit card, account or banking information.
Source: georgiapower.com, verified 2026-10-12
Scam emails demand immediate payment or personal information. Georgia Power says its billing emails come from G2georgiapps@southernco.com and its outage emails from do-not-reply@georgiapower.com.
Source: georgiapower.com, verified 2026-10-12
Report phishing
- Report a scam to Georgia Power
The page says Georgia Power investigates submitted reports. The form fields could not be read automatically.
Source: georgiapower.com, verified 2026-10-12
- Verify a call or visit, or report suspicious activity (customer service)
Hours: Monday to Friday, 7 a.m. to 7 p.m.
Source: georgiapower.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility for most of Georgia. Regulated by the Georgia Public Service Commission. Online account and contact forms run on Southern Company's customer service site (customerservice2.southerncompany.com).
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