Escalate Anything

Dominion Energy: outage credit

Report online or by phone; register medical equipment users in advance.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.

All Dominion Energy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report the outage at myaccount.dominionenergy.com, or call to report a downed line.

    PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357

  2. In South Carolina, call about downed lines, and sign up for White Cross if someone relies on electric medical equipment.

    PhoneSouth Carolina White Cross sign-up (customers who rely on electric medical equipment) +1-800-922-8802

More contacts for this issue

PhoneSouth Carolina downed or sparking power lines +1-888-333-4465

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357

    South Carolina: sc-customer-support-phone.

  2. Supervisor

  3. Written complaint

    FormSouth Carolina "Email Us" contact form for non-urgent account questions

    Dominion publishes no complaint address. In Virginia, put the dispute in writing to the address on the bill.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Virginia State Corporation Commission; Public Service Commission of South Carolina.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Payment extensions and plans in Virginia are requested after signing in, or by the account holder by phone.
  • The Virginia medical form needs a physician's statement and signature.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Dominion Energy service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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