Dominion Energy: billing error
Dispute with Dominion first, but pay any undisputed amount because a pending claim does not stop a disconnection in Virginia.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.
Collect
- the bill
- meter readings on the bill
- earlier bills
- notes of each call
Steps
Call customer service. Ask if the reading was estimated and ask for a correction or a meter check.
PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357Pay the undisputed part by the due date.
If Dominion does not fix it, ask for a supervisor, then complain to the state commission.
More contacts for this issue
Facts you can cite
- Policy
Dominion's Virginia terms and conditions say it may discontinue service under its listed conditions irrespective of any claims the customer has pending against the company.
Source: dominionenergy.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357South Carolina: sc-customer-support-phone.
Supervisor
Written complaint
Dominion publishes no complaint address. In Virginia, put the dispute in writing to the address on the bill.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Virginia State Corporation Commission; Public Service Commission of South Carolina.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Payment extensions and plans in Virginia are requested after signing in, or by the account holder by phone.
- The Virginia medical form needs a physician's statement and signature.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Dominion Energy charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin