Dominion Energy
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.
Get help with (3)
- Billing errorDispute with Dominion first, but pay any undisputed amount because a pending claim does not stop a disconnection in Virginia.
- Disconnection noticeAsk for an extension or a payment plan before the due date, apply for assistance, and file a medical certification if it applies.
- Outage creditReport online or by phone; register medical equipment users in advance.
Contacts (10)
Phone
- Virginia customer service (1-866-DOM-HELP); also the number to report downed power lines
Hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern for customer service
Dominion says to call 911 in all emergencies. Outages can also be reported online at myaccount.dominionenergy.com or seen on outagemap.dominionenergy.com.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Outage credit, Poor service or broken promise
Source: dominionenergy.com, verified 2026-10-12
- South Carolina customer support (non-emergency)
Hours: Monday to Friday, 7 a.m. to 6 p.m. ET
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: dominionenergy.com, verified 2026-10-12
- South Carolina downed or sparking power lines
Hours: 24/7
Use for: Outage credit
Source: dominionenergy.com, verified 2026-10-12
- South Carolina gas leak (call from a safe place)
Hours: 24/7
Source: dominionenergy.com, verified 2026-10-12
- South Carolina White Cross sign-up (customers who rely on electric medical equipment)
Use for: Outage credit, Disconnection notice
Source: dominionenergy.com, verified 2026-10-12
Online forms
- South Carolina "Email Us" contact form for non-urgent account questions
Use for: Billing error, Bill went up, Poor service or broken promise
Source: dominionenergy.com, verified 2026-10-12
Online tools and accounts
- Virginia payment extension and payment plan request (sign-in) Sign-in required
Use for: Disconnection notice
Source: dominionenergy.com, verified 2026-10-12
- Virginia energy assistance (EnergyShare, PIPP, state fuel assistance)
Use for: Disconnection notice
Source: dominionenergy.com, verified 2026-10-12
- South Carolina assistance (EnergyShare, LIHEAP, weatherization; community action agency list)
Use for: Disconnection notice
Source: dominionenergy.com, verified 2026-10-12
- Virginia Serious Medical Condition Certification form (physician-signed)
The form is on the Medical Conditions page and must be renewed every year.
Use for: Disconnection notice
Source: dominionenergy.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357South Carolina: sc-customer-support-phone.
Supervisor
Written complaint
Dominion publishes no complaint address. In Virginia, put the dispute in writing to the address on the bill.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Virginia State Corporation Commission; Public Service Commission of South Carolina.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Payment extensions and plans in Virginia are requested after signing in, or by the account holder by phone.
- The Virginia medical form needs a physician's statement and signature.
Scam warnings
Official domains
dominionenergy.comdominionenergysc.com
Real links and emails from Dominion Energy end in one of these.
Dominion Energy will never ask you for
Dominion Energy never takes in-person payments.
Source: dominionenergy.com, verified 2026-10-12
Dominion Energy employees do not take payments over the phone. Phone payments go only through its automated system.
Source: dominionenergy.com, verified 2026-10-12
Dominion Energy will never ask a customer to buy a money order, prepaid debit or credit card, or gift card.
Source: dominionenergy.com, verified 2026-10-12
Dominion Energy will never require a job applicant to pay for equipment before or after accepting a position with the company.
Source: dominionenergy.com, verified 2026-10-12
Known scams
Scammers spoof phone numbers so that calls appear to come from Dominion Energy.
Source: dominionenergy.com, verified 2026-10-12
Scammers sometimes make payments to a customer's account to verify information. Dominion Energy asks customers to report unrecognized payments.
Source: dominionenergy.com, verified 2026-10-12
Scammers set up fake websites and customer service numbers to capture personal information.
Source: dominionenergy.com, verified 2026-10-12
Fake job offers ask people to pay for equipment. Real Dominion Energy job offers come only through its online applicant portal.
Source: dominionenergy.com, verified 2026-10-12
Report phishing
- Report suspicious calls, texts and emails to Dominion Energy
Source: dominionenergy.com, verified 2026-10-12
- Verify a call (customer service, Virginia and North Carolina)
Source: dominionenergy.com, verified 2026-10-12
- Verify a call (customer service, South Carolina)
Source: dominionenergy.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility in Virginia (Dominion Energy Virginia, legal name Virginia Electric and Power Company) and electric and gas utility in South Carolina (Dominion Energy South Carolina). Dominion sold its Ohio, Utah and North Carolina gas utilities to Enbridge in 2024; the last sale closed October 1, 2024, and the former Public Service Company of North Carolina now does business as Enbridge Gas North Carolina. Gas customers in those states should not use this file. State commissions: Virginia State Corporation Commission; Public Service Commission of South Carolina.
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