Dominion Energy: disconnection notice
Ask for an extension or a payment plan before the due date, apply for assistance, and file a medical certification if it applies.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account number
- physician-signed medical form if it applies
Steps
Sign in and request a due date extension or a payment plan, or call customer service.
Apply for EnergyShare or state assistance.
If someone has a serious medical condition, have the physician complete the Serious Medical Condition Certification and email it.
EmailVirginia Serious Medical Condition Certification form (physician-signed) demedical@domenergy.comIn South Carolina, call to request a medical certificate at least three days before the scheduled disconnection (December 1 to March 31 only).
More contacts for this issue
Facts you can cite
- Deadline
In Virginia, Dominion may disconnect for nonpayment after ten (10) days' notice of discontinuance.
Source: dominionenergy.com, verified 2026-10-12
- Policy
In Virginia, residential disconnections for nonpayment are not worked when the forecast is 92 degrees Fahrenheit or higher, or 32 degrees Fahrenheit or lower, within 24 hours after the scheduled disconnect, or on Fridays, weekends, state holidays or the business day before a state holiday.
Source: dominionenergy.com, verified 2026-10-12
- Policy
The Virginia payment plan splits the past-due balance into equal monthly payments for up to 6 months, requires a down payment, and adds a 1.5% late charge to the remaining past-due balance on each bill. A missed payment may cancel the plan.
Source: dominionenergy.com, verified 2026-10-12
- Compensation
Virginia EnergyShare pays up to $600 for heating (October 1 to May 31) and up to $300 for cooling (June 1 to September 30) for customers in a crisis, through partner agencies.
Source: dominionenergy.com, verified 2026-10-12
- Deadline
The Virginia medical certification must be renewed each year; Dominion must receive the new form within 30 days of the anniversary date of the last form, or it removes the medical notation.
Source: dominionenergy.com, verified 2026-10-12
- Deadline
In South Carolina, a medical certificate signed by a licensed healthcare provider must reach Dominion at least three days before the scheduled disconnection. The program is available only December 1 to March 31.
Source: dominionenergy.com, verified 2026-10-12
- Compensation
South Carolina EnergyShare offers up to $1,000 in bill assistance for customers at or below 200% of the federal poverty level, through the local community action agency.
Source: dominionenergy.com, verified 2026-10-12
Tips
- Company tip
In Virginia, Third Party Notice adds a person who is told about past-due amounts but does not have to pay. South Carolina has a similar Third Party Notification program.
Source: dominionenergy.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneVirginia customer service (1-866-DOM-HELP); also the number to report downed power lines +1-866-366-4357South Carolina: sc-customer-support-phone.
Supervisor
Written complaint
Dominion publishes no complaint address. In Virginia, put the dispute in writing to the address on the bill.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Virginia State Corporation Commission; Public Service Commission of South Carolina.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Payment extensions and plans in Virginia are requested after signing in, or by the account holder by phone.
- The Virginia medical form needs a physician's statement and signature.
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Dominion Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin