Brinks Home: refund request

Collect

• shipping date
• return authorization and tracking number
• order details

Steps

1. Log in to the Customer Portal, open the Return module, and get a return authorization and label. If an item is not listed, call Customer Support.

   OnlineCustomer Portal (account, payments, equipment returns) Sign-in required

2. Ship the items unused and in the original packaging within 30 days of the ship date, and keep the tracking number.

3. If the refund has not arrived after 30 days, call Customer Support with the tracking number.

   PhoneCustomer Support +1-469-391-4024

Facts you can cite

• Deadline

  Existing customers may return equipment "within thirty (30) days of the date Brinks Home shipped the equipment." Items must be unused and in original packaging; incomplete or damaged items may be refused.

  Source: brinkshome.com, verified 2026-10-13

• Process

  Brinks Home refunds may take up to thirty days to process and are applied first to any past-due amount; refunds are reduced by discount, shipping and handling costs, and initial shipping charges are not refunded. Brinks Home has no drop-off locations and does not provide return boxes.

  Source: brinkshome.com, verified 2026-10-13

Rules in force

• FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)
  16 CFR Part 429

  A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.

  Source: consumer.ftc.gov, verified 2026-10-13

  3 citable points

  • Limit

    A "door-to-door sale" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.

    Source: law.cornell.edu, verified 2026-10-13

  • Deadline

    Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.

    Source: law.cornell.edu, verified 2026-10-13

  • Process

    Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.

    Source: consumer.ftc.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Support +1-469-391-4024

2. Retention team

   PhoneCustomer Support +1-469-391-4024

   Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.

3. Written complaint

   MailBrinks Home mailing address Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims.

Watch out

Related

• Refund request at other companies
• Home security and pest control — how complaints work
• Brinks Home: cancellation problem
• Brinks Home: early termination fee