Brinks Home: early termination fee

Collect

• monitoring contract
• equipment financing contract
• Brinks Home Plus enrollment
• bill with the fee

Steps

1. Ask Customer Support for the early termination fee in writing, with the calculation.

   PhoneCustomer Support +1-469-391-4024

2. Check the amount against the termination clause in your monitoring contract and dispute any difference in writing.

   MailBrinks Home mailing address Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234

3. If you have Brinks Home Plus, check whether you are in its initial term or a renewal term before cancelling it.

Facts you can cite

• Fee

  The Brinks Home FAQ says "We may charge an early termination fee as set forth in the monitoring contract," and a customer who financed equipment is responsible for any remaining balance under the equipment financing contract.

  Source: brinkshome.com, verified 2026-10-13

• Fee

  Under the current Brinks Home Plus extended service plan terms, cancelling during the Initial Term costs "an amount equal to one hundred (100%) percent of the remaining payments owed"; there is no termination charge for cancelling during a Renewal Term. Plan fees and payments are non-refundable.

  Source: brinkshome.com, verified 2026-10-13

• Process

  After the Initial Term, Brinks Home Plus can be cancelled by "calling Brinks Home and completing Brinks Home's then-current cancellation procedures."

  Source: brinkshome.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Support +1-469-391-4024

2. Retention team

   PhoneCustomer Support +1-469-391-4024

   Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.

3. Written complaint

   MailBrinks Home mailing address Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims.

Watch out

Related

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