Brinks Home

Get help with (3)

• Cancellation problemThe monitoring contract sets the term and the early termination fee; returning equipment does not cancel monitoring. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.
• Early termination feeThe monitoring contract sets the fee; financed equipment is still owed; Brinks Home Plus charges 100% of remaining payments if cancelled in its initial term.
• Refund requestExisting customers can return shipped equipment within 30 days of the ship date through the Customer Portal; refunds take up to 30 days.

Contacts (8)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Support +1-469-391-4024

2. Retention team

   PhoneCustomer Support +1-469-391-4024

   Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.

3. Written complaint

   MailBrinks Home mailing address Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims.

Known blockers

Scam warnings

Verification notes

Home security monitoring company, BH Security, LLC dba Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234. Brinks Home says independent Sales Representatives and Dealers sell its products, including door-to-door. Promotions on its terms page require a minimum 36-month monitoring contract. The monitoring contract itself is not published; the FAQ says an early termination fee may be charged "as set forth in the monitoring contract." The optional Brinks Home Plus extended service plan has its own terms and its own early termination charge. The terms page requires binding arbitration, with small claims court allowed for qualifying individual claims.