{"id":"brinks-home","page":"https://escalate.alexgaoth.com/#/c/brinks-home","html":"https://escalate.alexgaoth.com/c/brinks-home/","generated":"2026-10-15","company":{"id":"brinks-home","name":"Brinks Home","aliases":["Brinks Home Security","BH Security, LLC","BH Security"],"sector":"home_services","website":"https://www.brinkshome.com","account_url":"https://account.brinkshome.com","regulators":["ftc"],"notes":"Home security monitoring company, BH Security, LLC dba Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234. Brinks Home says independent Sales Representatives and Dealers sell its products, including door-to-door. Promotions on its terms page require a minimum 36-month monitoring contract. The monitoring contract itself is not published; the FAQ says an early termination fee may be charged \"as set forth in the monitoring contract.\" The optional Brinks Home Plus extended service plan has its own terms and its own early termination charge. The terms page requires binding arbitration, with small claims court allowed for qualifying individual claims.","channels":[{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"customer-support-text","type":"sms","label":"Customer Support by text","value":"+1-469-513-8685","hours":"24/7","purposes":["billing_error","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"chat","type":"chat","label":"Live Chat (on the contact page)","value":"https://www.brinkshome.com/contact-us","purposes":["billing_error","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"sales-phone","type":"phone","label":"Sales Center","value":"+1-888-627-3631","hours":"Mon-Fri 7 a.m.-10 p.m. CT (the contact page card says Mon-Sat)","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"customer-portal","type":"portal","label":"Customer Portal (account, payments, equipment returns)","value":"https://account.brinkshome.com","purposes":["refund_request","billing_error"],"access":"login","notes":"Equipment returns need a return authorization and label from the portal's Return module.","source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"},{"id":"guest-payment","type":"web_form","label":"Make a payment without logging in","value":"https://account.brinkshome.com/guestpayment","access":"open","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"additional-property-phone","type":"phone","label":"Add a vacation or additional property","value":"+1-844-228-1171","source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-support-phone"},{"rung":"retention","channel":"customer-support-phone","note":"Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing."},{"rung":"written_complaint","channel":"company-mail"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","note":"The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims."}],"playbooks":[{"issue":"cancel_service","summary":"The monitoring contract sets the term and the early termination fee; returning equipment does not cancel monitoring. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.","evidence":["monitoring contract with term and start date","equipment financing contract","cancellation confirmation","bills after cancellation"],"steps":[{"do":"If a sales representative signed you up at your home in the last three business days, cancel in writing under the FTC Cooling-Off Rule, postmarked before midnight of the third business day.","note":"See rules/ftc-cooling-off-rule."},{"do":"Read your monitoring contract for the term, renewal and early termination clauses."},{"do":"Call Customer Support to cancel. Ask for the cancellation date, any early termination fee and any remaining equipment financing balance, and a confirmation number.","channel":"customer-support-phone"},{"do":"Send written notice to Brinks Home by a method with proof of delivery and keep a copy.","channel":"company-mail"}],"facts":[{"kind":"policy","claim":"Brinks Home promotions on its terms page require a minimum 36-month monitoring contract; for example, the Free Video Doorbell Promotion \"Requires acceptance of a minimum 36-month monitoring contract starting at $54.99/month\".","issues":["cancel_service","early_termination_fee"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Brinks Home return policy says \"Returning any equipment will not automatically terminate your monitoring contract.\"","issues":["cancel_service","refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"}]},{"issue":"early_termination_fee","summary":"The monitoring contract sets the fee; financed equipment is still owed; Brinks Home Plus charges 100% of remaining payments if cancelled in its initial term.","evidence":["monitoring contract","equipment financing contract","Brinks Home Plus enrollment","bill with the fee"],"steps":[{"do":"Ask Customer Support for the early termination fee in writing, with the calculation.","channel":"customer-support-phone"},{"do":"Check the amount against the termination clause in your monitoring contract and dispute any difference in writing.","channel":"company-mail"},{"do":"If you have Brinks Home Plus, check whether you are in its initial term or a renewal term before cancelling it."}],"facts":[{"kind":"fee","claim":"The Brinks Home FAQ says \"We may charge an early termination fee as set forth in the monitoring contract,\" and a customer who financed equipment is responsible for any remaining balance under the equipment financing contract.","issues":["early_termination_fee"],"source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"},{"kind":"fee","claim":"Under the current Brinks Home Plus extended service plan terms, cancelling during the Initial Term costs \"an amount equal to one hundred (100%) percent of the remaining payments owed\"; there is no termination charge for cancelling during a Renewal Term. Plan fees and payments are non-refundable.","issues":["early_termination_fee","refund_request"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"},{"kind":"process","claim":"After the Initial Term, Brinks Home Plus can be cancelled by \"calling Brinks Home and completing Brinks Home's then-current cancellation procedures.\"","issues":["cancel_service"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Existing customers can return shipped equipment within 30 days of the ship date through the Customer Portal; refunds take up to 30 days.","evidence":["shipping date","return authorization and tracking number","order details"],"steps":[{"do":"Log in to the Customer Portal, open the Return module, and get a return authorization and label. If an item is not listed, call Customer Support.","channel":"customer-portal"},{"do":"Ship the items unused and in the original packaging within 30 days of the ship date, and keep the tracking number."},{"do":"If the refund has not arrived after 30 days, call Customer Support with the tracking number.","channel":"customer-support-phone"}],"facts":[{"kind":"deadline","claim":"Existing customers may return equipment \"within thirty (30) days of the date Brinks Home shipped the equipment.\" Items must be unused and in original packaging; incomplete or damaged items may be refused.","issues":["refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"},{"kind":"process","claim":"Brinks Home refunds may take up to thirty days to process and are applied first to any past-due amount; refunds are reduced by discount, shipping and handling costs, and initial shipping charges are not refunded. Brinks Home has no drop-off locations and does not provide return boxes.","issues":["refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"}]}],"known_blockers":["The monitoring contract is not published online; ask the person for their signed contract to find the term and early termination clause.","Equipment returns need a Customer Portal sign-in."],"official_domains":["brinkshome.com"],"security":{"never_asks":[{"kind":"policy","claim":"Brinks Home says it typically does not contact customers to offer equipment upgrades, and advises not to disclose account information without confirming affiliation.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"kind":"policy","claim":"Brinks Home Sales Representatives, Dealers and Installation Technicians carry badges with a photo, ID number and QR code; the ID can be checked with the Verify Rep tool.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Deceptive door-to-door pitches include \"Brinks Home is going out of business,\" \"Your contract is expiring—here's a new one to sign,\" \"I can add you to this list to get a free system,\" and \"You need to sign this contract today.\"","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Verify a representative or report a scam (Sales Center number on the verify page)","value":"+1-469-391-5734","hours":"Mon-Fri 7 a.m.-10 p.m. CT","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"Verify Rep tool and Report a Scam form","value":"https://www.brinkshome.com/verify-and-report","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}]}},"playbooks":{"cancel_service":{"company":{"id":"brinks-home","name":"Brinks Home","sector":"home_services","website":"https://www.brinkshome.com","account_url":"https://account.brinkshome.com"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"The monitoring contract sets the term and the early termination fee; returning equipment does not cancel monitoring. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.","evidence":["monitoring contract with term and start date","equipment financing contract","cancellation confirmation","bills after cancellation"],"steps":[{"do":"If a sales representative signed you up at your home in the last three business days, cancel in writing under the FTC Cooling-Off Rule, postmarked before midnight of the third business day.","note":"See rules/ftc-cooling-off-rule."},{"do":"Read your monitoring contract for the term, renewal and early termination clauses."},{"do":"Call Customer Support to cancel. Ask for the cancellation date, any early termination fee and any remaining equipment financing balance, and a confirmation number.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"do":"Send written notice to Brinks Home by a method with proof of delivery and keep a copy.","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"sales-phone","type":"phone","label":"Sales Center","value":"+1-888-627-3631","hours":"Mon-Fri 7 a.m.-10 p.m. CT (the contact page card says Mon-Sat)","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"guest-payment","type":"web_form","label":"Make a payment without logging in","value":"https://account.brinkshome.com/guestpayment","access":"open","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"additional-property-phone","type":"phone","label":"Add a vacation or additional property","value":"+1-844-228-1171","source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Brinks Home promotions on its terms page require a minimum 36-month monitoring contract; for example, the Free Video Doorbell Promotion \"Requires acceptance of a minimum 36-month monitoring contract starting at $54.99/month\".","issues":["cancel_service","early_termination_fee"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Brinks Home return policy says \"Returning any equipment will not automatically terminate your monitoring contract.\"","issues":["cancel_service","refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"limit","claim":"The definition excludes sales after the buyer visits the seller's permanent retail store, sales conducted entirely by mail or telephone with no other prior contact, buyer-initiated emergency sales where the buyer gives a handwritten, dated, signed waiver, home repair or maintenance the buyer asked for (extra goods or services sold during that visit are still covered), and sales of real property, insurance and certain securities.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The seller must give a completed receipt or contract that states, near the buyer's signature, in bold type of at least 10 points: \"You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.\" A business day is any calendar day except Sunday and federal holidays, so Saturdays count.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"The seller must give the buyer two copies of a \"NOTICE OF CANCELLATION\" form and must tell the buyer orally, at the time the buyer signs, about the right to cancel. The seller may not misrepresent the buyer's right to cancel.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Under the notice of cancellation form, if the seller does not pick up the goods within 20 days of the buyer's notice of cancellation, the buyer may keep or dispose of them without further obligation.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"To cancel, sign and date one copy of the cancellation form and mail it to the address given, postmarked before midnight of the third business day. If the seller gave no form, write a cancellation letter postmarked within three business days. The FTC suggests certified mail with a return receipt and keeping a copy. No reason is needed.","issues":["cancel_service"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"limit","claim":"The rule does not apply to sellers of automobiles at auctions, tent sales or other temporary locations when the seller has a permanent place of business, or to sellers of arts or crafts at fairs or similar places.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.3","last_verified":"2026-10-13"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims."}],"known_blockers":["The monitoring contract is not published online; ask the person for their signed contract to find the term and early termination clause.","Equipment returns need a Customer Portal sign-in."],"security":{"official_domains":["brinkshome.com"],"never_asks":[{"kind":"policy","claim":"Brinks Home says it typically does not contact customers to offer equipment upgrades, and advises not to disclose account information without confirming affiliation.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"kind":"policy","claim":"Brinks Home Sales Representatives, Dealers and Installation Technicians carry badges with a photo, ID number and QR code; the ID can be checked with the Verify Rep tool.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Deceptive door-to-door pitches include \"Brinks Home is going out of business,\" \"Your contract is expiring—here's a new one to sign,\" \"I can add you to this list to get a free system,\" and \"You need to sign this contract today.\"","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Verify a representative or report a scam (Sales Center number on the verify page)","value":"+1-469-391-5734","hours":"Mon-Fri 7 a.m.-10 p.m. CT","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"Verify Rep tool and Report a Scam form","value":"https://www.brinkshome.com/verify-and-report","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Home security monitoring company, BH Security, LLC dba Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234. Brinks Home says independent Sales Representatives and Dealers sell its products, including door-to-door. Promotions on its terms page require a minimum 36-month monitoring contract. The monitoring contract itself is not published; the FAQ says an early termination fee may be charged \"as set forth in the monitoring contract.\" The optional Brinks Home Plus extended service plan has its own terms and its own early termination charge. The terms page requires binding arbitration, with small claims court allowed for qualifying individual claims.","warnings":[]},"early_termination_fee":{"company":{"id":"brinks-home","name":"Brinks Home","sector":"home_services","website":"https://www.brinkshome.com","account_url":"https://account.brinkshome.com"},"issue":{"id":"early_termination_fee","name":"Early termination fee"},"playbook_source":"company","summary":"The monitoring contract sets the fee; financed equipment is still owed; Brinks Home Plus charges 100% of remaining payments if cancelled in its initial term.","evidence":["monitoring contract","equipment financing contract","Brinks Home Plus enrollment","bill with the fee"],"steps":[{"do":"Ask Customer Support for the early termination fee in writing, with the calculation.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"do":"Check the amount against the termination clause in your monitoring contract and dispute any difference in writing.","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"do":"If you have Brinks Home Plus, check whether you are in its initial term or a renewal term before cancelling it."}],"channels":[{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"sales-phone","type":"phone","label":"Sales Center","value":"+1-888-627-3631","hours":"Mon-Fri 7 a.m.-10 p.m. CT (the contact page card says Mon-Sat)","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"guest-payment","type":"web_form","label":"Make a payment without logging in","value":"https://account.brinkshome.com/guestpayment","access":"open","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"additional-property-phone","type":"phone","label":"Add a vacation or additional property","value":"+1-844-228-1171","source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"}],"facts":[{"kind":"fee","claim":"The Brinks Home FAQ says \"We may charge an early termination fee as set forth in the monitoring contract,\" and a customer who financed equipment is responsible for any remaining balance under the equipment financing contract.","issues":["early_termination_fee"],"source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"},{"kind":"fee","claim":"Under the current Brinks Home Plus extended service plan terms, cancelling during the Initial Term costs \"an amount equal to one hundred (100%) percent of the remaining payments owed\"; there is no termination charge for cancelling during a Renewal Term. Plan fees and payments are non-refundable.","issues":["early_termination_fee","refund_request"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"},{"kind":"process","claim":"After the Initial Term, Brinks Home Plus can be cancelled by \"calling Brinks Home and completing Brinks Home's then-current cancellation procedures.\"","issues":["cancel_service"],"source":"https://www.brinkshome.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims."}],"known_blockers":["The monitoring contract is not published online; ask the person for their signed contract to find the term and early termination clause.","Equipment returns need a Customer Portal sign-in."],"security":{"official_domains":["brinkshome.com"],"never_asks":[{"kind":"policy","claim":"Brinks Home says it typically does not contact customers to offer equipment upgrades, and advises not to disclose account information without confirming affiliation.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"kind":"policy","claim":"Brinks Home Sales Representatives, Dealers and Installation Technicians carry badges with a photo, ID number and QR code; the ID can be checked with the Verify Rep tool.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Deceptive door-to-door pitches include \"Brinks Home is going out of business,\" \"Your contract is expiring—here's a new one to sign,\" \"I can add you to this list to get a free system,\" and \"You need to sign this contract today.\"","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Verify a representative or report a scam (Sales Center number on the verify page)","value":"+1-469-391-5734","hours":"Mon-Fri 7 a.m.-10 p.m. CT","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"Verify Rep tool and Report a Scam form","value":"https://www.brinkshome.com/verify-and-report","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Home security monitoring company, BH Security, LLC dba Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234. Brinks Home says independent Sales Representatives and Dealers sell its products, including door-to-door. Promotions on its terms page require a minimum 36-month monitoring contract. The monitoring contract itself is not published; the FAQ says an early termination fee may be charged \"as set forth in the monitoring contract.\" The optional Brinks Home Plus extended service plan has its own terms and its own early termination charge. The terms page requires binding arbitration, with small claims court allowed for qualifying individual claims.","warnings":[]},"refund_request":{"company":{"id":"brinks-home","name":"Brinks Home","sector":"home_services","website":"https://www.brinkshome.com","account_url":"https://account.brinkshome.com"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Existing customers can return shipped equipment within 30 days of the ship date through the Customer Portal; refunds take up to 30 days.","evidence":["shipping date","return authorization and tracking number","order details"],"steps":[{"do":"Log in to the Customer Portal, open the Return module, and get a return authorization and label. If an item is not listed, call Customer Support.","channel":{"id":"customer-portal","type":"portal","label":"Customer Portal (account, payments, equipment returns)","value":"https://account.brinkshome.com","purposes":["refund_request","billing_error"],"access":"login","notes":"Equipment returns need a return authorization and label from the portal's Return module.","source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"}},{"do":"Ship the items unused and in the original packaging within 30 days of the ship date, and keep the tracking number."},{"do":"If the refund has not arrived after 30 days, call Customer Support with the tracking number.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"sales-phone","type":"phone","label":"Sales Center","value":"+1-888-627-3631","hours":"Mon-Fri 7 a.m.-10 p.m. CT (the contact page card says Mon-Sat)","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"customer-portal","type":"portal","label":"Customer Portal (account, payments, equipment returns)","value":"https://account.brinkshome.com","purposes":["refund_request","billing_error"],"access":"login","notes":"Equipment returns need a return authorization and label from the portal's Return module.","source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"},{"id":"guest-payment","type":"web_form","label":"Make a payment without logging in","value":"https://account.brinkshome.com/guestpayment","access":"open","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"},{"id":"additional-property-phone","type":"phone","label":"Add a vacation or additional property","value":"+1-844-228-1171","source":"https://www.brinkshome.com/faqs","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"Existing customers may return equipment \"within thirty (30) days of the date Brinks Home shipped the equipment.\" Items must be unused and in original packaging; incomplete or damaged items may be refused.","issues":["refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"},{"kind":"process","claim":"Brinks Home refunds may take up to thirty days to process and are applied first to any past-due amount; refunds are reduced by discount, shipping and handling costs, and initial shipping charges are not refunded. Brinks Home has no drop-off locations and does not provide return boxes.","issues":["refund_request"],"source":"https://www.brinkshome.com/return-policy","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points_omitted":6,"points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims."}],"known_blockers":["The monitoring contract is not published online; ask the person for their signed contract to find the term and early termination clause.","Equipment returns need a Customer Portal sign-in."],"security":{"official_domains":["brinkshome.com"],"never_asks":[{"kind":"policy","claim":"Brinks Home says it typically does not contact customers to offer equipment upgrades, and advises not to disclose account information without confirming affiliation.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"kind":"policy","claim":"Brinks Home Sales Representatives, Dealers and Installation Technicians carry badges with a photo, ID number and QR code; the ID can be checked with the Verify Rep tool.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Deceptive door-to-door pitches include \"Brinks Home is going out of business,\" \"Your contract is expiring—here's a new one to sign,\" \"I can add you to this list to get a free system,\" and \"You need to sign this contract today.\"","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Verify a representative or report a scam (Sales Center number on the verify page)","value":"+1-469-391-5734","hours":"Mon-Fri 7 a.m.-10 p.m. CT","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"Verify Rep tool and Report a Scam form","value":"https://www.brinkshome.com/verify-and-report","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Home security monitoring company, BH Security, LLC dba Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234. Brinks Home says independent Sales Representatives and Dealers sell its products, including door-to-door. Promotions on its terms page require a minimum 36-month monitoring contract. The monitoring contract itself is not published; the FAQ says an early termination fee may be charged \"as set forth in the monitoring contract.\" The optional Brinks Home Plus extended service plan has its own terms and its own early termination charge. The terms page requires binding arbitration, with small claims court allowed for qualifying individual claims.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"Ask for the early termination amount under your monitoring contract and any remaining equipment financing balance, in writing.","channel":{"id":"customer-support-phone","type":"phone","label":"Customer Support","value":"+1-469-391-4024","hours":"Mon-Sat 8 a.m.-8 p.m. CT","purposes":["cancel_service","early_termination_fee","billing_error","refund_request","poor_service"],"source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"company-mail","type":"mail","label":"Brinks Home mailing address","value":"Brinks Home, 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, TX 75234","purposes":["cancel_service","billing_error"],"notes":"Listed on the contact page and in the terms as the address of BH Security, LLC dba Brinks Home. Use it for written notices, with proof of delivery; check your monitoring contract for the notice address it names.","source":"https://www.brinkshome.com/contact-us","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"The Brinks Home terms say binding arbitration is mandatory, with a class action waiver; small claims court is allowed for qualifying individual claims."}],"security":{"official_domains":["brinkshome.com"],"never_asks":[{"kind":"policy","claim":"Brinks Home says it typically does not contact customers to offer equipment upgrades, and advises not to disclose account information without confirming affiliation.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"kind":"policy","claim":"Brinks Home Sales Representatives, Dealers and Installation Technicians carry badges with a photo, ID number and QR code; the ID can be checked with the Verify Rep tool.","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Deceptive door-to-door pitches include \"Brinks Home is going out of business,\" \"Your contract is expiring—here's a new one to sign,\" \"I can add you to this list to get a free system,\" and \"You need to sign this contract today.\"","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Verify a representative or report a scam (Sales Center number on the verify page)","value":"+1-469-391-5734","hours":"Mon-Fri 7 a.m.-10 p.m. CT","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"Verify Rep tool and Report a Scam form","value":"https://www.brinkshome.com/verify-and-report","source":"https://www.brinkshome.com/verify-and-report","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"home_services","title":"Home security and pest control — how complaints work","last_verified":"2026-10-13","file":"guides/home_services.md","page":"https://escalate.alexgaoth.com/#/guides/home_services"}}