Escalate Anything

Baltimore Gas and Electric Company: outage credit

Report the outage to BGE and check the outage map.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.

All Baltimore Gas and Electric Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report the outage by phone and check the outage map.

    PhoneReport power outages and downed power lines +1-877-778-2222

More contacts for this issue

FormBGE outage map

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneResidential customer service +1-800-685-0123

  2. Supervisor

    PhoneResidential customer service +1-800-685-0123

    BGE's guide says to call 800.685.0123 and ask for a BGE supervisor if a problem is not resolved.

  3. Written complaint

    EmailCustomer email (listed in the 2022-2023 Consumer Reference Guide) myhomerep@bge.com

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Maryland Public Service Commission, Consumer Affairs Division. Raise the problem with BGE first or the PSC may withdraw the dispute until the company responds.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Maryland Attorney General, Consumer Protection Division.

Watch out

  • bge.com HTML pages return empty to automated fetches; use the phone lines.
  • The medical certification must be on the PSC-approved form and reach BGE by the day before the termination date.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Baltimore Gas and Electric Company service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

Related