Baltimore Gas and Electric Company: deposit not returned
Maryland caps residential deposits, allows installments, pays interest and returns the deposit after 12 months of on-time payment.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.
Collect
- deposit notice or receipt
- 12 months of payment history
Steps
After 12 months of on-time payments, ask BGE to return the deposit with interest.
If BGE refuses, file a complaint with the PSC Consumer Affairs Division.
Facts you can cite
- Limit
A residential deposit cannot exceed 2/12 of estimated 12-month charges for monthly billing. Deposits under $150 may be paid over at least eight weeks, over $150 over at least 12 weeks.
Source: psc.maryland.gov, verified 2026-10-12
- Policy
Deposits earn simple interest and are returned after a good payment record of 12 months of on-time payment.
Source: psc.maryland.gov, verified 2026-10-12
- Policy
BGE holds a residential deposit at least one year and refunds it with interest if the account is current, bills were paid on time for 10 of the past 12 months, and service was not terminated for non-payment in that period; otherwise it is reviewed every 12 months.
Source: bge.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
BGE's guide says to call 800.685.0123 and ask for a BGE supervisor if a problem is not resolved.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Maryland Public Service Commission, Consumer Affairs Division. Raise the problem with BGE first or the PSC may withdraw the dispute until the company responds.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Maryland Attorney General, Consumer Protection Division.
Watch out
- bge.com HTML pages return empty to automated fetches; use the phone lines.
- The medical certification must be on the PSC-approved form and reach BGE by the day before the termination date.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Baltimore Gas and Electric Company has not returned my [amount] deposit. Use Escalate Anything to get it back.Source code, other install options and the Claude Code plugin