Baltimore Gas and Electric Company
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorDispute the bill with BGE first, pay the undisputed part, ask for a free meter test or cancellation of an off estimate, then go to the PSC.
- Disconnection noticeMaryland requires 14 days' notice; no shutoff at forecast 32F or below or 95F or above; a medical certificate adds 30 days.
- Outage creditReport the outage to BGE and check the outage map.
- Deposit not returnedMaryland caps residential deposits, allows installments, pays interest and returns the deposit after 12 months of on-time payment.
Contacts (9)
Phone
- Residential customer service
Hours: Mon-Fri 7 a.m.-7 p.m.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: bge.com, verified 2026-10-12
- Smell natural gas (leave the area first; 911 also accepted)
Hours: 24/7
The contact page also lists 1-800-685-0123 as a backup line.
Source: bge.com, verified 2026-10-12
- Report power outages and downed power lines
Hours: 24/7
Use for: Outage credit
Source: bge.com, verified 2026-10-12
- Business customers
Source: bge.com, verified 2026-10-12
Online forms
- BGE outage map
Use for: Outage credit
Source: psc.maryland.gov, verified 2026-10-12
- Payment arrangements (Deferred Payment Arrangement, Bill Extender Plan)
Use for: Disconnection notice
Source: bge.com, verified 2026-10-12
- Assistance programs (OHEP/MEAP, EUSP, Fuel Fund of Maryland, Assistance Finder)
Use for: Disconnection notice
Source: bge.com, verified 2026-10-12
- Customer email (listed in the 2022-2023 Consumer Reference Guide)
Mail: P.O. Box 1475, Baltimore, MD 21203-1475. BGE says not to report gas or electric emergencies by email or online.
Use for: Billing error, Poor service or broken promise
Source: bge.com, verified 2026-10-12
- Special Needs Program enrollment (fax 443.213.3302)BGE Special Needs, Room 720, P.O. Box 1475, Baltimore, MD 21298-9979
Seriously ill or equipment-dependent customers need forms from a certified physician or certified nurse practitioner.
Use for: Disconnection notice
Source: bge.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
BGE's guide says to call 800.685.0123 and ask for a BGE supervisor if a problem is not resolved.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Maryland Public Service Commission, Consumer Affairs Division. Raise the problem with BGE first or the PSC may withdraw the dispute until the company responds.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Maryland Attorney General, Consumer Protection Division.
Known blockers
- bge.com HTML pages return empty to automated fetches; use the phone lines.
- The medical certification must be on the PSC-approved form and reach BGE by the day before the termination date.
Scam warnings
Official domains
bge.com
Real links and emails from Baltimore Gas and Electric Company end in one of these.
Baltimore Gas and Electric Company will never ask you for
BGE representatives will never call to ask for cash or to ask the customer to buy a prepaid credit card to pay the bill.
Source: bge.com, verified 2026-10-12
BGE will never call or come to a home or business to sell electricity, to ask for immediate payment with a prepaid cash card or cryptocurrency such as bitcoin, or to ask to see the energy bill.
Source: secure.bge.com, verified 2026-10-12
BGE will never call or come to a home or business to ask for the BGE account number or other personal information such as a Social Security number or Taxpayer Identification Number.
Source: secure.bge.com, verified 2026-10-12
BGE never collects payments at kiosks that issue prepaid cash cards and does not accept payment in cryptocurrency such as bitcoin.
Source: secure.bge.com, verified 2026-10-12
Known scams
Callers falsely claim that electric or gas service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.
Source: bge.com, verified 2026-10-12
Scammers spoof caller ID so that the call appears to come from a BGE number.
Source: bge.com, verified 2026-10-12
Impostors pose as utility workers to get into homes. They may carry official-looking credentials and often work in pairs.
Source: bge.com, verified 2026-10-12
Report phishing
- Report a utility-related scam to BGE
Source: bge.com, verified 2026-10-12
- Verify a call, visit or account status (customer service)
Source: bge.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric and natural gas utility in central Maryland. Regulated by the Maryland Public Service Commission (PSC), Consumer Affairs Division; the Maryland Office of People's Counsel represents residential ratepayers. bge.com HTML pages return empty to automated fetches; values below come from bge.com search results, BGE's 2022-2023 residential Consumer Reference Guide PDF, and the PSC consumer FAQs.
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