Baltimore Gas and Electric Company: disconnection notice

Collect

• termination notice
• account balance
• medical certification form
• energy assistance application

Steps

1. Call BGE before the termination date and ask for a Deferred Payment Arrangement or, on a fixed benefit income, the Bill Extender Plan.

   FormPayment arrangements (Deferred Payment Arrangement, Bill Extender Plan)

2. If someone has a serious medical condition, have a doctor, certified nurse practitioner or physician assistant complete the PSC-approved medical certification form and send it to BGE no later than the day before the termination date.

3. Apply for energy assistance (OHEP, EUSP, Fuel Fund of Maryland), and ask about the Utility Service Protection Program if you qualify for MEAP.

   FormAssistance programs (OHEP/MEAP, EUSP, Fuel Fund of Maryland, Assistance Finder)

4. If someone is elderly, disabled, seriously ill or depends on electric medical equipment, enroll in the Special Needs Program.

   MailSpecial Needs Program enrollment (fax 443.213.3302) BGE Special Needs, Room 720, P.O. Box 1475, Baltimore, MD 21298-9979

5. If BGE does not help, contact the PSC Consumer Affairs Division before the termination date.

More contacts for this issue

Facts you can cite

• Deadline

  Gas and electric utilities in Maryland must give at least 14 days' notice before terminating service.

  Source: psc.maryland.gov, verified 2026-10-12

• Policy

  From November 1 to March 31, a utility cannot terminate residential gas or electric service for nonpayment without first filing an affidavit with the PSC at least 24 hours before, certifying no threat to life or health.

  Source: psc.maryland.gov, verified 2026-10-12

• Policy

  No termination for nonpayment is allowed when the 6 a.m. forecast is 32F or below, and no electric termination when it is 95F or above.

  Source: psc.maryland.gov, verified 2026-10-12

• Policy

  A medical certification on the PSC-approved form makes the utility withhold termination for an additional 30 days. The customer must then promptly agree to a payment plan for unpaid and current bills.

  Source: psc.maryland.gov, verified 2026-10-12

• Policy

  BGE's Deferred Payment Arrangement requires no defaulted BGE payment plan in the past 18 months, a total past-due amount under $5,000, no active BGE payment plan, and any chosen down payment within 2 days of enrollment.

  Source: bge.com, verified 2026-10-12

• Policy

  For Special Needs Program customers, BGE makes two attempts to contact them before a termination. Enrollment requires an agreement to pay unpaid and current bills.

  Source: bge.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential customer service +1-800-685-0123

2. Supervisor

   PhoneResidential customer service +1-800-685-0123

   BGE's guide says to call 800.685.0123 and ask for a BGE supervisor if a problem is not resolved.

3. Written complaint

   EmailCustomer email (listed in the 2022-2023 Consumer Reference Guide) myhomerep@bge.com

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Maryland Public Service Commission, Consumer Affairs Division. Raise the problem with BGE first or the PSC may withdraw the dispute until the company responds.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Maryland Attorney General, Consumer Protection Division.

Watch out

Related

• Disconnection notice at other companies
• Electric and gas utilities — how complaints work
• Baltimore Gas and Electric Company: billing error
• Baltimore Gas and Electric Company: outage credit
• Baltimore Gas and Electric Company: deposit not returned