Best Buy: warranty claim

Collect

• plan number from Plans and Subscriptions
• receipt
• serial number
• description of the fault

Steps

1. Find the plan number on the Plans and Subscriptions page.

   OnlinePlans and Subscriptions (memberships and protection plans) Sign-in required

2. Schedule repair online or call Geek Squad. Large appliances, networking, home theater and TVs 42 inches and larger get in-home service; smaller items go to a store.

   FormSchedule service or repair, or start a lost/stolen phone claim Sign-in required

3. For a lost or stolen cell phone, start the claim online or call the lost/stolen line.

   PhoneGeek Squad Protection lost or stolen cell phone claims +1-866-205-4388

4. If the manufacturer replaces the product, give Best Buy the new serial number so the plan still applies.

More contacts for this issue

Facts you can cite

• Process

  Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.

  Source: bestbuy.com, verified 2026-10-12

• Deadline

  You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.

  Source: bestbuy.com, verified 2026-10-12

Rules in force

• Magnuson-Moss Warranty Act
  15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules

  Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.

  Source: ftc.gov, verified 2026-10-12

  6 citable points

  • Policy

    A warrantor must "fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty", to the extent FTC rules require.

    Source: law.cornell.edu, verified 2026-10-12

  • Limit

    The FTC states that the "full" or "limited" title requirement applies to written warranties on consumer products costing more than $10, and the single-document disclosure and pre-sale availability rules apply to written warranties on consumer products costing more than $15.

    Source: ftc.gov, verified 2026-10-12

  • Policy

    Tying prohibition: a warrantor may not condition a written or implied warranty on the consumer using an article or service identified by brand, trade or corporate name, unless that article or service is provided free under the warranty or the FTC grants a waiver (the product works properly only with it and the waiver is in the public interest).

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    A company that gives a written warranty may not disclaim implied warranties. A limited warranty may restrict the duration of implied warranties to the duration of the limited warranty.

    Source: ftc.gov, verified 2026-10-12

  • Policy

    Under a "full" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.

    Source: ftc.gov, verified 2026-10-12

  • Process

    A consumer damaged by a warrantor's failure to meet a written warranty, implied warranty or service contract may sue in state court, or in federal court only if the amount in controversy is at least $50,000 (each individual claim at least $25), and if successful may recover costs including attorneys' fees. If the warranty requires an informal dispute settlement mechanism that meets FTC rules, the consumer generally must use it before suing.

    Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   ChatBest Buy contact page ("Chat now")

2. Supervisor

   PhoneBest Buy customer service (1-888-BEST BUY) +1-888-237-8289

3. Written complaint

   MailNotice of dispute and arbitration opt-out (Best Buy registered agent) Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Watch out

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