Warranty claim: what to do

Have this ready

• proof of purchase
• serial number
• warranty terms
• description and photos of the fault

Steps for any company

1. Read the written warranty and note what it covers and how to claim.

2. Submit the claim to the party named in the warranty (often the manufacturer, not the store).

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (6)

• AppleBook service or a claim through Apple Support; Theft and Loss claims start with Apple and finish with the insurer.
• Best BuyBook Geek Squad Protection service online or by phone; lost or stolen phones have a separate claim line.
• CostcoUse Costco Technical & Warranty Services for covered electronics and appliances.
• IKEAProduct-specific limited warranties; contact the store with the original receipt. IKEA repairs or replaces.
• NeweggAfter the return window, use the manufacturer's warranty from the product's Warranty & Returns tab; for Marketplace items, contact the seller.
• NordstromWarranties come from the manufacturer; Nordstrom customer care answers warranty questions.

Guides

• Retail and online shopping — how complaints work