IKEA: warranty claim

Collect

• original purchase receipt
• product name
• photos of the fault

Steps

1. Check the product's warranty term on the warranties page, then contact your local IKEA store or the Customer Support Center with the receipt.

   PhoneIKEA US Customer Support Center +1-888-888-4532

2. For an IKEA appliance bought more than 365 days ago, contact Whirlpool.

   PhoneWhirlpool, for IKEA appliances bought more than 365 days ago +1-866-664-2449

More contacts for this issue

Facts you can cite

• Policy

  Warranties start on the purchase date and "The original purchase receipt is required as proof of purchase." IKEA decides coverage and will repair or replace; if the item is no longer sold, "IKEA will provide an appropriate replacement."

  Source: ikea.com, verified 2026-10-13

• Limit

  Examples from the warranties page, 25 years for SEKTION kitchen cabinet frames and fronts, UTRUSTA hinges and MAXIMERA drawers; 10 years for sofa and armchair frames and seat/back cushions (covers excluded); 5-year limited warranty for appliances.

  Source: ikea.com, verified 2026-10-13

• Limit

  Warranties exclude incorrect assembly or installation, misuse, normal wear and tear, cuts, scratches, accidents and non-residential use unless stated; for appliances, cosmetic damage not reported within 30 days of purchase is excluded.

  Source: ikea.com, verified 2026-10-13

Rules in force

• Magnuson-Moss Warranty Act
  15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules

  Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.

  Source: ftc.gov, verified 2026-10-12

  6 citable points

  • Policy

    A warrantor must "fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty", to the extent FTC rules require.

    Source: law.cornell.edu, verified 2026-10-12

  • Limit

    The FTC states that the "full" or "limited" title requirement applies to written warranties on consumer products costing more than $10, and the single-document disclosure and pre-sale availability rules apply to written warranties on consumer products costing more than $15.

    Source: ftc.gov, verified 2026-10-12

  • Policy

    Tying prohibition: a warrantor may not condition a written or implied warranty on the consumer using an article or service identified by brand, trade or corporate name, unless that article or service is provided free under the warranty or the FTC grants a waiver (the product works properly only with it and the waiver is in the public interest).

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    A company that gives a written warranty may not disclaim implied warranties. A limited warranty may restrict the duration of implied warranties to the duration of the limited warranty.

    Source: ftc.gov, verified 2026-10-12

  • Policy

    Under a "full" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.

    Source: ftc.gov, verified 2026-10-12

  • Process

    A consumer damaged by a warrantor's failure to meet a written warranty, implied warranty or service contract may sue in state court, or in federal court only if the amount in controversy is at least $50,000 (each individual claim at least $25), and if successful may recover costs including attorneys' fees. If the warranty requires an informal dispute settlement mechanism that meets FTC rules, the consumer generally must use it before suing.

    Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneIKEA US Customer Support Center +1-888-888-4532

2. Supervisor

3. Written complaint

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Watch out

Related

• Warranty claim at other companies
• Retail and online shopping — how complaints work
• IKEA: refund request
• IKEA: item arrived damaged or defective
• IKEA: lost package
• IKEA: price dropped after purchase