{"id":"ikea","page":"https://escalate.alexgaoth.com/#/c/ikea","html":"https://escalate.alexgaoth.com/c/ikea/","generated":"2026-10-15","company":{"id":"ikea","name":"IKEA","aliases":["ikea us","ikea usa","ikea.com","ikea family"],"sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/","official_domains":["ikea.com","ikea-usa.com"],"regulators":["ftc"],"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"start-return","type":"portal","label":"Start a return online","value":"https://www.ikea.com/us/en/returns/","purposes":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/return-policy/","last_verified":"2026-10-13"},{"id":"track-manage-order","type":"portal","label":"Track & Manage order (cancel or change an online order)","value":"https://www.ikea.com/us/en/customer-service/track-manage-order/","purposes":["late_delivery","lost_package"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"},{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"},{"id":"contact-page","type":"web_form","label":"IKEA US Contact Us page","value":"https://www.ikea.com/us/en/customer-service/support/","purposes":["poor_service"],"source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"spare-parts","type":"portal","label":"Order spare parts (hardware with a 6-digit part number)","value":"https://www.ikea.com/us/en/customer-service/returns-claims/spareparts/","purposes":["damaged_item"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"},{"id":"whirlpool-appliance-phone","type":"phone","label":"Whirlpool, for IKEA appliances bought more than 365 days ago","value":"+1-866-664-2449","purposes":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-support-phone"},{"rung":"supervisor"},{"rung":"written_complaint"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Unopened items within 365 days and opened items within 180 days, with proof of purchase and photo ID; refund to the original payment method.","evidence":["receipt or online order confirmation","government-issued photo ID","the card used for the purchase","the item"],"steps":[{"do":"Take the item to the Exchanges & returns desk at an IKEA store, or start the return online.","channel":"start-return"},{"do":"For a delivered item that needs pick-up, or a small recent purchase you want to return by FedEx, call the Customer Support Center.","channel":"customer-support-phone"},{"do":"If IKEA refuses a refund you are owed, dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"New, unopened products can be returned \"within 365 days\" with proof of purchase for a full refund; opened products within 180 days with proof of purchase.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"limit","claim":"\"We do not accept returns on plants, cut fabric, custom countertops and as-is products.\" Items that were modified, or are dirty, stained or damaged, cannot be refunded or exchanged.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"You must have your receipt and valid government issued photo ID\" to return or exchange. Refunds go to the original form of payment, for the net price on the receipt; the value of an unreturned promotional item is deducted.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Mattresses can be exchanged once within 90 days if not dirty, marked or damaged; a lower-priced replacement is refunded as an IKEA refund card.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/love-it-or-exchange-it-pub0eb41b20/","last_verified":"2026-10-13"},{"kind":"fee","claim":"\"Shipping fees will not be refunded for returns.\" (Delivery terms, section 4.)","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"}]},{"issue":"damaged_item","summary":"Inspect at delivery, note visible damage, and call within 48 hours; or bring the damaged item and proof of purchase to a store.","evidence":["order confirmation or receipt","photos of the damage","notes made at delivery"],"steps":[{"do":"Inspect the delivery and note any visible packaging defects, damaged items or missing merchandise at delivery."},{"do":"Call the Customer Support Center within 48 hours of delivery.","channel":"customer-support-phone"},{"do":"Or bring the damaged item and proof of purchase to an IKEA store.","channel":"store-returns-desk"},{"do":"If only one part is damaged, ask for a replacement part."}],"facts":[{"kind":"deadline","claim":"For damaged, missing or incorrect pieces, \"please contact us at 1-888-888-4532 within 48 hours of your delivery.\" (Delivery terms, sections 1.3 and 2.2.)","issues":["damaged_item","lost_package"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"},{"kind":"policy","claim":"If you accept a delivery without noting visible defects, \"we may not be able to replace your items or refund your purchase.\" (Delivery terms, section 2.2.)","issues":["damaged_item"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"}]},{"issue":"lost_package","summary":"Report missing items or an order that did not arrive to the Customer Support Center; missing pieces must be reported within 48 hours of delivery.","evidence":["order confirmation","delivery date"],"steps":[{"do":"Call the Customer Support Center to report missing items.","channel":"customer-support-phone"},{"do":"Or bring the order confirmation to a store.","channel":"store-returns-desk"}],"facts":[{"kind":"contact","claim":"\"To report missing items, please contact the IKEA US Customer Support Center at 1-888-888-4532.\"","issues":["lost_package"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}]},{"issue":"price_adjustment","summary":"IKEA Family members get 90-Day Price Protection if the card was scanned (in store) or they were signed in (online).","evidence":["original receipt showing the IKEA Family card scan","or online order number"],"steps":[{"do":"For an in-store purchase, bring the original receipt to an IKEA store.","channel":"store-returns-desk"},{"do":"For an online purchase made while signed in to IKEA Family, call to request the difference.","channel":"customer-support-phone"}],"facts":[{"kind":"policy","claim":"\"If the price of an eligible product drops within 90 days of your purchase, we'll refund you the difference.\" It applies only to IKEA Family members; the receipt must show the card was scanned, or the member was signed in for an online purchase. Services are not eligible.","issues":["price_adjustment"],"source":"https://www.ikea.com/us/en/ikea-family/ikea-family-faq-pub89c591d0","last_verified":"2026-10-13"}]},{"issue":"warranty_claim","summary":"Product-specific limited warranties; contact the store with the original receipt. IKEA repairs or replaces.","evidence":["original purchase receipt","product name","photos of the fault"],"steps":[{"do":"Check the product's warranty term on the warranties page, then contact your local IKEA store or the Customer Support Center with the receipt.","channel":"customer-support-phone"},{"do":"For an IKEA appliance bought more than 365 days ago, contact Whirlpool.","channel":"whirlpool-appliance-phone"}],"facts":[{"kind":"policy","claim":"Warranties start on the purchase date and \"The original purchase receipt is required as proof of purchase.\" IKEA decides coverage and will repair or replace; if the item is no longer sold, \"IKEA will provide an appropriate replacement.\"","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"},{"kind":"limit","claim":"Examples from the warranties page, 25 years for SEKTION kitchen cabinet frames and fronts, UTRUSTA hinges and MAXIMERA drawers; 10 years for sofa and armchair frames and seat/back cushions (covers excluded); 5-year limited warranty for appliances.","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"},{"kind":"limit","claim":"Warranties exclude incorrect assembly or installation, misuse, normal wear and tear, cuts, scratches, accidents and non-residential use unless stated; for appliances, cosmetic damage not reported within 30 days of purchase is excluded.","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"}]}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."]},"playbooks":{"refund_request":{"company":{"id":"ikea","name":"IKEA","sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Unopened items within 365 days and opened items within 180 days, with proof of purchase and photo ID; refund to the original payment method.","evidence":["receipt or online order confirmation","government-issued photo ID","the card used for the purchase","the item"],"steps":[{"do":"Take the item to the Exchanges & returns desk at an IKEA store, or start the return online.","channel":{"id":"start-return","type":"portal","label":"Start a return online","value":"https://www.ikea.com/us/en/returns/","purposes":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/return-policy/","last_verified":"2026-10-13"}},{"do":"For a delivered item that needs pick-up, or a small recent purchase you want to return by FedEx, call the Customer Support Center.","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"do":"If IKEA refuses a refund you are owed, dispute the charge with your card issuer."}],"channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"start-return","type":"portal","label":"Start a return online","value":"https://www.ikea.com/us/en/returns/","purposes":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/return-policy/","last_verified":"2026-10-13"},{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"New, unopened products can be returned \"within 365 days\" with proof of purchase for a full refund; opened products within 180 days with proof of purchase.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"limit","claim":"\"We do not accept returns on plants, cut fabric, custom countertops and as-is products.\" Items that were modified, or are dirty, stained or damaged, cannot be refunded or exchanged.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"You must have your receipt and valid government issued photo ID\" to return or exchange. Refunds go to the original form of payment, for the net price on the receipt; the value of an unreturned promotional item is deducted.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Mattresses can be exchanged once within 90 days if not dirty, marked or damaged; a lower-priced replacement is refunded as an IKEA refund card.","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/love-it-or-exchange-it-pub0eb41b20/","last_verified":"2026-10-13"},{"kind":"fee","claim":"\"Shipping fees will not be refunded for returns.\" (Delivery terms, section 4.)","issues":["refund_request"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","warnings":[]},"damaged_item":{"company":{"id":"ikea","name":"IKEA","sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/"},"issue":{"id":"damaged_item","name":"Item arrived damaged or defective"},"playbook_source":"company","summary":"Inspect at delivery, note visible damage, and call within 48 hours; or bring the damaged item and proof of purchase to a store.","evidence":["order confirmation or receipt","photos of the damage","notes made at delivery"],"steps":[{"do":"Inspect the delivery and note any visible packaging defects, damaged items or missing merchandise at delivery."},{"do":"Call the Customer Support Center within 48 hours of delivery.","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"do":"Or bring the damaged item and proof of purchase to an IKEA store.","channel":{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"}},{"do":"If only one part is damaged, ask for a replacement part."}],"channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"},{"id":"spare-parts","type":"portal","label":"Order spare parts (hardware with a 6-digit part number)","value":"https://www.ikea.com/us/en/customer-service/returns-claims/spareparts/","purposes":["damaged_item"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"For damaged, missing or incorrect pieces, \"please contact us at 1-888-888-4532 within 48 hours of your delivery.\" (Delivery terms, sections 1.3 and 2.2.)","issues":["damaged_item","lost_package"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"},{"kind":"policy","claim":"If you accept a delivery without noting visible defects, \"we may not be able to replace your items or refund your purchase.\" (Delivery terms, section 2.2.)","issues":["damaged_item"],"source":"https://www.ikea.com/us/en/customer-service/terms-conditions/delivery-terms-and-conditions-pub7aa7b291/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","warnings":[]},"lost_package":{"company":{"id":"ikea","name":"IKEA","sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/"},"issue":{"id":"lost_package","name":"Lost package"},"playbook_source":"company","summary":"Report missing items or an order that did not arrive to the Customer Support Center; missing pieces must be reported within 48 hours of delivery.","evidence":["order confirmation","delivery date"],"steps":[{"do":"Call the Customer Support Center to report missing items.","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"do":"Or bring the order confirmation to a store.","channel":{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"track-manage-order","type":"portal","label":"Track & Manage order (cancel or change an online order)","value":"https://www.ikea.com/us/en/customer-service/track-manage-order/","purposes":["late_delivery","lost_package"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}],"facts":[{"kind":"contact","claim":"\"To report missing items, please contact the IKEA US Customer Support Center at 1-888-888-4532.\"","issues":["lost_package"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","warnings":[]},"price_adjustment":{"company":{"id":"ikea","name":"IKEA","sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/"},"issue":{"id":"price_adjustment","name":"Price dropped after purchase"},"playbook_source":"company","summary":"IKEA Family members get 90-Day Price Protection if the card was scanned (in store) or they were signed in (online).","evidence":["original receipt showing the IKEA Family card scan","or online order number"],"steps":[{"do":"For an in-store purchase, bring the original receipt to an IKEA store.","channel":{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"}},{"do":"For an online purchase made while signed in to IKEA Family, call to request the difference.","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"If the price of an eligible product drops within 90 days of your purchase, we'll refund you the difference.\" It applies only to IKEA Family members; the receipt must show the card was scanned, or the member was signed in for an online purchase. Services are not eligible.","issues":["price_adjustment"],"source":"https://www.ikea.com/us/en/ikea-family/ikea-family-faq-pub89c591d0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","warnings":[]},"warranty_claim":{"company":{"id":"ikea","name":"IKEA","sector":"retail","website":"https://www.ikea.com/us/en/","account_url":"https://www.ikea.com/us/en/customer-service/track-manage-order/"},"issue":{"id":"warranty_claim","name":"Warranty claim"},"playbook_source":"company","summary":"Product-specific limited warranties; contact the store with the original receipt. IKEA repairs or replaces.","evidence":["original purchase receipt","product name","photos of the fault"],"steps":[{"do":"Check the product's warranty term on the warranties page, then contact your local IKEA store or the Customer Support Center with the receipt.","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"do":"For an IKEA appliance bought more than 365 days ago, contact Whirlpool.","channel":{"id":"whirlpool-appliance-phone","type":"phone","label":"Whirlpool, for IKEA appliances bought more than 365 days ago","value":"+1-866-664-2449","purposes":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"},{"id":"store-returns-desk","type":"in_person","label":"Exchanges & returns desk at an IKEA store","value":"https://www.ikea.com/us/en/stores/","purposes":["refund_request","damaged_item","warranty_claim"],"notes":"Bring the item, proof of purchase and a valid government-issued photo ID.","source":"https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/","last_verified":"2026-10-13"},{"id":"whirlpool-appliance-phone","type":"phone","label":"Whirlpool, for IKEA appliances bought more than 365 days ago","value":"+1-866-664-2449","purposes":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/faq/","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Warranties start on the purchase date and \"The original purchase receipt is required as proof of purchase.\" IKEA decides coverage and will repair or replace; if the item is no longer sold, \"IKEA will provide an appropriate replacement.\"","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"},{"kind":"limit","claim":"Examples from the warranties page, 25 years for SEKTION kitchen cabinet frames and fronts, UTRUSTA hinges and MAXIMERA drawers; 10 years for sofa and armchair frames and seat/back cushions (covers excluded); 5-year limited warranty for appliances.","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"},{"kind":"limit","claim":"Warranties exclude incorrect assembly or installation, misuse, normal wear and tear, cuts, scratches, accidents and non-residential use unless stated; for appliances, cosmetic damage not reported within 30 days of purchase is excluded.","issues":["warranty_claim"],"source":"https://www.ikea.com/us/en/customer-service/returns-claims/guarantee/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"A warrantor must \"fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty\", to the extent FTC rules require.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"limit","claim":"The FTC states that the \"full\" or \"limited\" title requirement applies to written warranties on consumer products costing more than $10, and the single-document disclosure and pre-sale availability rules apply to written warranties on consumer products costing more than $15.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tying prohibition: a warrantor may not condition a written or implied warranty on the consumer using an article or service identified by brand, trade or corporate name, unless that article or service is provided free under the warranty or the FTC grants a waiver (the product works properly only with it and the waiver is in the public interest).","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"policy","claim":"A company that gives a written warranty may not disclaim implied warranties. A limited warranty may restrict the duration of implied warranties to the duration of the limited warranty.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"process","claim":"A consumer damaged by a warrantor's failure to meet a written warranty, implied warranty or service contract may sue in state court, or in federal court only if the amount in controversy is at least $50,000 (each individual claim at least $25), and if successful may recover costs including attorneys' fees. If the warranty requires an informal dispute settlement mechanism that meets FTC rules, the consumer generally must use it before suing.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2310","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Store returns need a government-issued photo ID, which IKEA keeps in a database to authorize returns; an agent cannot complete these."],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"This file covers IKEA US (ikea.com/us). IKEA's US website terms are governed by Pennsylvania law, and claims must be filed only in the state or federal courts in Montgomery County, Pennsylvania. Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations. No IKEA US page on phishing or impersonation scams was found.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-support-phone","type":"phone","label":"IKEA US Customer Support Center","value":"+1-888-888-4532","hours":"Monday to Sunday, 8:00 AM to 12:00 AM (time zone not stated)","purposes":["refund_request","damaged_item","lost_package","price_adjustment","warranty_claim","late_delivery"],"notes":"Also used for missing parts, rescheduling deliveries, return pick-ups and FedEx returns of small recent purchases.","source":"https://www.ikea.com/us/en/customer-service/contact-us/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["ikea.com","ikea-usa.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}