{"id":"best-buy","page":"https://escalate.alexgaoth.com/#/c/best-buy","html":"https://escalate.alexgaoth.com/c/best-buy/","generated":"2026-10-15","company":{"id":"best-buy","name":"Best Buy","aliases":["bestbuy.com","best buy co","geek squad","my best buy plus","my best buy total"],"sector":"retail","also_sectors":["subscription"],"parent":"Best Buy Co., Inc.","website":"https://www.bestbuy.com","account_url":"https://www.bestbuy.com/profile/ss/orderlookup","official_domains":["bestbuy.com"],"security":{"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"My Best Buy Plus and Total are paid yearly memberships that lengthen the return window. Geek Squad Protection plans have their own claim and cancellation lines. Marketplace items are excluded from member return windows.","channels":[{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"order-status","type":"portal","label":"Check order status","value":"https://www.bestbuy.com/profile/ss/orderlookup","purposes":["lost_package","refund_request"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"plans-and-subscriptions","type":"portal","label":"Plans and Subscriptions (memberships and protection plans)","value":"https://www.bestbuy.com/services/planlist","purposes":["cancel_service","warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254","last_verified":"2026-10-12"},{"id":"geek-squad-phone","type":"phone","label":"Geek Squad Protection service, claims and plan cancellation","value":"+1-800-433-5778","purposes":["warranty_claim","cancel_service"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"},{"id":"geek-squad-lost-stolen-phone","type":"phone","label":"Geek Squad Protection lost or stolen cell phone claims","value":"+1-866-205-4388","purposes":["warranty_claim"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"},{"id":"service-triage","type":"web_form","label":"Schedule service or repair, or start a lost/stolen phone claim","value":"https://www.bestbuy.com/service-triage/home","purposes":["warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"contact-chat"},{"rung":"supervisor","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"arbitration-notice"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Standard customers have 15 days, paid members 60 days, activatable devices 14 days; some categories carry a restocking fee.","evidence":["receipt or order number","payment card","item with all accessories"],"steps":[{"do":"Check the window for your membership tier and product category."},{"do":"Return the item to a store or by mail with the receipt or order number. Do not ship a major appliance back.","channel":"order-status"},{"do":"If Best Buy lowers its own price during your return period, ask for a price match instead of returning.","channel":"customer-service-phone"},{"do":"If the refund does not post, contact customer service, then dispute the charge with your card issuer.","channel":"contact-chat"}],"facts":[{"kind":"deadline","claim":"Most products have a 15-day return window for standard customers and a 60-day window for My Best Buy Plus and Total members; activatable devices have 14 days for all, and Verizon activatable devices 30 days.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"fee","claim":"Restocking fee of $45 for activatable devices (not prepaid phones) and 15% of the price for drones, digital cameras, lenses, camcorders, projectors and some other categories; no fee if the product is unopened or bought in AL, CO, HI, IA, MS, OH, OK or SC.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"process","claim":"Mailed returns are processed within 7-10 business days and the bank may take up to 10 more days; cash over $800, or check or debit over $250 without a card logo, is refunded by check within 10 business days.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy matches qualified competitors' current prices for new, immediately available items, and matches its own lower price during the return period; competitor offers from the Thursday before Thanksgiving through the Monday after are excluded.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002","last_verified":"2026-10-12"}]},{"issue":"damaged_item","summary":"Inspect major appliances at delivery and refuse a damaged one; after acceptance, call 1-888-BEST BUY, not the store.","evidence":["photos of the item and packaging","order number","delivery date"],"steps":[{"do":"Inspect a major appliance before you accept delivery. Refuse delivery if there is a problem."},{"do":"If you find a problem after you accepted delivery, call customer service at once.","channel":"customer-service-phone"},{"do":"For other items, return or exchange within your return window."},{"do":"After the return window, use the protection plan or the manufacturer warranty.","channel":"geek-squad-phone"}]},{"issue":"cancel_service","summary":"Cancel My Best Buy Plus or Total online or by phone; full refund minus used benefits within 60 days.","evidence":["membership start or renewal date","cancellation confirmation","card statement"],"steps":[{"do":"Cancel on the Plans and Subscriptions page or by calling 1-888-BEST BUY.","channel":"plans-and-subscriptions"},{"do":"Save the confirmation. Cancel before the renewal date to avoid the yearly charge."},{"do":"To cancel a Geek Squad Protection plan, chat with an agent, call, or visit a store.","channel":"geek-squad-phone"},{"do":"Dispute any renewal charged after you cancelled with Best Buy, then your card issuer.","channel":"customer-service-phone"}],"facts":[{"kind":"policy","claim":"If you cancel My Best Buy Plus or Total within 60 days of purchase or renewal, you get a full refund of the yearly fee minus the value of discounts or benefits used this term; after 60 days the refund is prorated for unused days, minus benefits used.","issues":["cancel_service","refund_request"],"source":"https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-faqs/pcmcat1630361388557.c?id=pcmcat1630361388557","last_verified":"2026-10-12"},{"kind":"fee","claim":"My Best Buy Plus renews at $29.99 per year and Total at $199.99 per year, plus tax, or the then-current price, until cancelled.","issues":["cancel_service","bill_increase"],"source":"https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285","last_verified":"2026-10-12"}]},{"issue":"warranty_claim","summary":"Book Geek Squad Protection service online or by phone; lost or stolen phones have a separate claim line.","evidence":["plan number from Plans and Subscriptions","receipt","serial number","description of the fault"],"steps":[{"do":"Find the plan number on the Plans and Subscriptions page.","channel":"plans-and-subscriptions"},{"do":"Schedule repair online or call Geek Squad. Large appliances, networking, home theater and TVs 42 inches and larger get in-home service; smaller items go to a store.","channel":"service-triage"},{"do":"For a lost or stolen cell phone, start the claim online or call the lost/stolen line.","channel":"geek-squad-lost-stolen-phone"},{"do":"If the manufacturer replaces the product, give Best Buy the new serial number so the plan still applies."}]}],"facts":[{"kind":"process","claim":"Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"known_blockers":["Membership and protection plan management need the customer's Best Buy sign-in.","Online chat price match requests must be made by the purchaser."]},"playbooks":{"refund_request":{"company":{"id":"best-buy","name":"Best Buy","sector":"retail","website":"https://www.bestbuy.com","account_url":"https://www.bestbuy.com/profile/ss/orderlookup"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Standard customers have 15 days, paid members 60 days, activatable devices 14 days; some categories carry a restocking fee.","evidence":["receipt or order number","payment card","item with all accessories"],"steps":[{"do":"Check the window for your membership tier and product category."},{"do":"Return the item to a store or by mail with the receipt or order number. Do not ship a major appliance back.","channel":{"id":"order-status","type":"portal","label":"Check order status","value":"https://www.bestbuy.com/profile/ss/orderlookup","purposes":["lost_package","refund_request"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"do":"If Best Buy lowers its own price during your return period, ask for a price match instead of returning.","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"do":"If the refund does not post, contact customer service, then dispute the charge with your card issuer.","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"order-status","type":"portal","label":"Check order status","value":"https://www.bestbuy.com/profile/ss/orderlookup","purposes":["lost_package","refund_request"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Most products have a 15-day return window for standard customers and a 60-day window for My Best Buy Plus and Total members; activatable devices have 14 days for all, and Verizon activatable devices 30 days.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"fee","claim":"Restocking fee of $45 for activatable devices (not prepaid phones) and 15% of the price for drones, digital cameras, lenses, camcorders, projectors and some other categories; no fee if the product is unopened or bought in AL, CO, HI, IA, MS, OH, OK or SC.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"process","claim":"Mailed returns are processed within 7-10 business days and the bank may take up to 10 more days; cash over $800, or check or debit over $250 without a card logo, is refunded by check within 10 business days.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy matches qualified competitors' current prices for new, immediately available items, and matches its own lower price during the return period; competitor offers from the Thursday before Thanksgiving through the Monday after are excluded.","issues":["refund_request"],"source":"https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002","last_verified":"2026-10-12"},{"kind":"process","claim":"Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Membership and protection plan management need the customer's Best Buy sign-in.","Online chat price match requests must be made by the purchaser."],"security":{"official_domains":["bestbuy.com"],"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"My Best Buy Plus and Total are paid yearly memberships that lengthen the return window. Geek Squad Protection plans have their own claim and cancellation lines. Marketplace items are excluded from member return windows.","warnings":[]},"damaged_item":{"company":{"id":"best-buy","name":"Best Buy","sector":"retail","website":"https://www.bestbuy.com","account_url":"https://www.bestbuy.com/profile/ss/orderlookup"},"issue":{"id":"damaged_item","name":"Item arrived damaged or defective"},"playbook_source":"company","summary":"Inspect major appliances at delivery and refuse a damaged one; after acceptance, call 1-888-BEST BUY, not the store.","evidence":["photos of the item and packaging","order number","delivery date"],"steps":[{"do":"Inspect a major appliance before you accept delivery. Refuse delivery if there is a problem."},{"do":"If you find a problem after you accepted delivery, call customer service at once.","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"do":"For other items, return or exchange within your return window."},{"do":"After the return window, use the protection plan or the manufacturer warranty.","channel":{"id":"geek-squad-phone","type":"phone","label":"Geek Squad Protection service, claims and plan cancellation","value":"+1-800-433-5778","purposes":["warranty_claim","cancel_service"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Membership and protection plan management need the customer's Best Buy sign-in.","Online chat price match requests must be made by the purchaser."],"security":{"official_domains":["bestbuy.com"],"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"My Best Buy Plus and Total are paid yearly memberships that lengthen the return window. Geek Squad Protection plans have their own claim and cancellation lines. Marketplace items are excluded from member return windows.","warnings":[]},"cancel_service":{"company":{"id":"best-buy","name":"Best Buy","sector":"retail","website":"https://www.bestbuy.com","account_url":"https://www.bestbuy.com/profile/ss/orderlookup"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel My Best Buy Plus or Total online or by phone; full refund minus used benefits within 60 days.","evidence":["membership start or renewal date","cancellation confirmation","card statement"],"steps":[{"do":"Cancel on the Plans and Subscriptions page or by calling 1-888-BEST BUY.","channel":{"id":"plans-and-subscriptions","type":"portal","label":"Plans and Subscriptions (memberships and protection plans)","value":"https://www.bestbuy.com/services/planlist","purposes":["cancel_service","warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254","last_verified":"2026-10-12"}},{"do":"Save the confirmation. Cancel before the renewal date to avoid the yearly charge."},{"do":"To cancel a Geek Squad Protection plan, chat with an agent, call, or visit a store.","channel":{"id":"geek-squad-phone","type":"phone","label":"Geek Squad Protection service, claims and plan cancellation","value":"+1-800-433-5778","purposes":["warranty_claim","cancel_service"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}},{"do":"Dispute any renewal charged after you cancelled with Best Buy, then your card issuer.","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"},{"id":"plans-and-subscriptions","type":"portal","label":"Plans and Subscriptions (memberships and protection plans)","value":"https://www.bestbuy.com/services/planlist","purposes":["cancel_service","warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254","last_verified":"2026-10-12"},{"id":"geek-squad-phone","type":"phone","label":"Geek Squad Protection service, claims and plan cancellation","value":"+1-800-433-5778","purposes":["warranty_claim","cancel_service"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"If you cancel My Best Buy Plus or Total within 60 days of purchase or renewal, you get a full refund of the yearly fee minus the value of discounts or benefits used this term; after 60 days the refund is prorated for unused days, minus benefits used.","issues":["cancel_service","refund_request"],"source":"https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-faqs/pcmcat1630361388557.c?id=pcmcat1630361388557","last_verified":"2026-10-12"},{"kind":"fee","claim":"My Best Buy Plus renews at $29.99 per year and Total at $199.99 per year, plus tax, or the then-current price, until cancelled.","issues":["cancel_service","bill_increase"],"source":"https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285","last_verified":"2026-10-12"},{"kind":"process","claim":"Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Membership and protection plan management need the customer's Best Buy sign-in.","Online chat price match requests must be made by the purchaser."],"security":{"official_domains":["bestbuy.com"],"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"My Best Buy Plus and Total are paid yearly memberships that lengthen the return window. Geek Squad Protection plans have their own claim and cancellation lines. Marketplace items are excluded from member return windows.","warnings":[]},"warranty_claim":{"company":{"id":"best-buy","name":"Best Buy","sector":"retail","website":"https://www.bestbuy.com","account_url":"https://www.bestbuy.com/profile/ss/orderlookup"},"issue":{"id":"warranty_claim","name":"Warranty claim"},"playbook_source":"company","summary":"Book Geek Squad Protection service online or by phone; lost or stolen phones have a separate claim line.","evidence":["plan number from Plans and Subscriptions","receipt","serial number","description of the fault"],"steps":[{"do":"Find the plan number on the Plans and Subscriptions page.","channel":{"id":"plans-and-subscriptions","type":"portal","label":"Plans and Subscriptions (memberships and protection plans)","value":"https://www.bestbuy.com/services/planlist","purposes":["cancel_service","warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254","last_verified":"2026-10-12"}},{"do":"Schedule repair online or call Geek Squad. Large appliances, networking, home theater and TVs 42 inches and larger get in-home service; smaller items go to a store.","channel":{"id":"service-triage","type":"web_form","label":"Schedule service or repair, or start a lost/stolen phone claim","value":"https://www.bestbuy.com/service-triage/home","purposes":["warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}},{"do":"For a lost or stolen cell phone, start the claim online or call the lost/stolen line.","channel":{"id":"geek-squad-lost-stolen-phone","type":"phone","label":"Geek Squad Protection lost or stolen cell phone claims","value":"+1-866-205-4388","purposes":["warranty_claim"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}},{"do":"If the manufacturer replaces the product, give Best Buy the new serial number so the plan still applies."}],"channels":[{"id":"plans-and-subscriptions","type":"portal","label":"Plans and Subscriptions (memberships and protection plans)","value":"https://www.bestbuy.com/services/planlist","purposes":["cancel_service","warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254","last_verified":"2026-10-12"},{"id":"geek-squad-phone","type":"phone","label":"Geek Squad Protection service, claims and plan cancellation","value":"+1-800-433-5778","purposes":["warranty_claim","cancel_service"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"},{"id":"geek-squad-lost-stolen-phone","type":"phone","label":"Geek Squad Protection lost or stolen cell phone claims","value":"+1-866-205-4388","purposes":["warranty_claim"],"source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"},{"id":"service-triage","type":"web_form","label":"Schedule service or repair, or start a lost/stolen phone claim","value":"https://www.bestbuy.com/service-triage/home","purposes":["warranty_claim"],"access":"login","source":"https://www.bestbuy.com/site/geek-squad-protection/geek-squad-protection-faqs/pcmcat748302045943.c?id=pcmcat748302045943","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"A warrantor must \"fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty\", to the extent FTC rules require.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"limit","claim":"The FTC states that the \"full\" or \"limited\" title requirement applies to written warranties on consumer products costing more than $10, and the single-document disclosure and pre-sale availability rules apply to written warranties on consumer products costing more than $15.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tying prohibition: a warrantor may not condition a written or implied warranty on the consumer using an article or service identified by brand, trade or corporate name, unless that article or service is provided free under the warranty or the FTC grants a waiver (the product works properly only with it and the waiver is in the public interest).","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"policy","claim":"A company that gives a written warranty may not disclaim implied warranties. A limited warranty may restrict the duration of implied warranties to the duration of the limited warranty.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"process","claim":"A consumer damaged by a warrantor's failure to meet a written warranty, implied warranty or service contract may sue in state court, or in federal court only if the amount in controversy is at least $50,000 (each individual claim at least $25), and if successful may recover costs including attorneys' fees. If the warranty requires an informal dispute settlement mechanism that meets FTC rules, the consumer generally must use it before suing.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2310","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Membership and protection plan management need the customer's Best Buy sign-in.","Online chat price match requests must be made by the purchaser."],"security":{"official_domains":["bestbuy.com"],"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"My Best Buy Plus and Total are paid yearly memberships that lengthen the return window. Geek Squad Protection plans have their own claim and cancellation lines. Marketplace items are excluded from member return windows.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-chat","type":"chat","label":"Best Buy contact page (\"Chat now\")","value":"https://www.bestbuy.com/contact-us","purposes":["refund_request","lost_package","damaged_item","billing_error"],"source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Best Buy customer service (1-888-BEST BUY)","value":"+1-888-237-8289","purposes":["refund_request","lost_package","damaged_item","cancel_service","billing_error"],"notes":"Also the number for major appliance problems after delivery, membership cancellation and BestBuy.com price match requests.","source":"https://www.bestbuy.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of dispute and arbitration opt-out (Best Buy registered agent)","value":"Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603","purposes":["refund_request","poor_service"],"notes":"The notice may also be emailed to Arbitration@BestBuy.com. It must be personally signed.","source":"https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["bestbuy.com"],"never_asks":[{"kind":"policy","claim":"Best Buy says that most legitimate companies, including Best Buy, will never request personal information through an email that asks you to \"verify\" your details.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"},{"kind":"policy","claim":"Best Buy says it generally does not make unsolicited calls to customers, so treat an unexpected call that claims to be from Best Buy or Geek Squad with suspicion.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake Geek Squad membership renewal notices. Best Buy shows one as an example of a phishing scam.","source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-email","type":"email","label":"Report suspected scams that use Best Buy or Geek Squad offers","value":"abuse@BestBuy.com","purposes":["fraud"],"source":"https://www.bestbuy.com/site/privacy-policy/protect-yourself/pcmcat266100050002.c?id=pcmcat266100050002","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":20},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}