Best Buy: refund request
Standard customers have 15 days, paid members 60 days, activatable devices 14 days; some categories carry a restocking fee.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites.
Collect
- receipt or order number
- payment card
- item with all accessories
Steps
Check the window for your membership tier and product category.
Return the item to a store or by mail with the receipt or order number. Do not ship a major appliance back.
OnlineCheck order statusIf Best Buy lowers its own price during your return period, ask for a price match instead of returning.
If the refund does not post, contact customer service, then dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Deadline
Most products have a 15-day return window for standard customers and a 60-day window for My Best Buy Plus and Total members; activatable devices have 14 days for all, and Verizon activatable devices 30 days.
Source: bestbuy.com, verified 2026-10-12
- Fee
Restocking fee of $45 for activatable devices (not prepaid phones) and 15% of the price for drones, digital cameras, lenses, camcorders, projectors and some other categories; no fee if the product is unopened or bought in AL, CO, HI, IA, MS, OH, OK or SC.
Source: bestbuy.com, verified 2026-10-12
- Process
Mailed returns are processed within 7-10 business days and the bank may take up to 10 more days; cash over $800, or check or debit over $250 without a card logo, is refunded by check within 10 business days.
Source: bestbuy.com, verified 2026-10-12
- Policy
Best Buy matches qualified competitors' current prices for new, immediately available items, and matches its own lower price during the return period; competitor offers from the Thursday before Thanksgiving through the Monday after are excluded.
Source: bestbuy.com, verified 2026-10-12
- Process
Best Buy's terms (last updated September 25, 2026) require a signed notice of dispute and 60 days of informal resolution before arbitration; claims within small claims limits must be heard in small claims court.
Source: bestbuy.com, verified 2026-10-12
- Deadline
You can reject a future change to Best Buy's arbitration agreement within 30 days of the change by a signed notice to the CT Corporation address.
Source: bestbuy.com, verified 2026-10-12
Rules in force
- FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)16 CFR part 464 (90 FR 2066, January 10, 2025)
Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.
Source: ecfr.gov, verified 2026-10-12
1 citable point
- Policy
A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.
Source: ecfr.gov, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailNotice of dispute and arbitration opt-out (Best Buy registered agent) Best Buy, CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public complaint
RegulatorBetter Business Bureau
Watch out
- Membership and protection plan management need the customer's Best Buy sign-in.
- Online chat price match requests must be made by the purchaser.
Let your AI agent handle this
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