Arizona Public Service: disconnection notice

Customers owing $300 or less are not at risk of disconnection, and no residential disconnections happen June 1 to October 15; arrange up to 12 monthly payments.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.

All Arizona Public Service contacts Open in the interactive directory JSON

Collect

past-due notice
account number

Steps

Set up a payment arrangement online or by calling the credit line.
OnlineSet up a payment arrangement online
Apply for Crisis Bill Assistance, APS CARE or the Energy Support discount.
OnlineBill assistance programs (Crisis Bill Assistance, Energy Support, APS CARE, LIHEAP)

More contacts for this issue

PhoneCredit line (payment arrangements) +1-800-253-9409

Facts you can cite

Policy
Between June 1 and October 15, APS does not disconnect power for nonpayment for residential customers, and charges no late fee during that period.
Source: aps.com, verified 2026-10-12
Limit
Customers with a past-due balance of $300 or less are not at risk of disconnection.
Source: aps.com, verified 2026-10-12
Fee
Residential customers seven days past due on the current bill may be charged a late fee of 1.5% of the past-due amount plus tax.
Source: aps.com, verified 2026-10-12
Policy
A payment arrangement can spread the balance over up to 12 monthly payments of at least $25; the 12-month option needs a balance over $300. Customers with a balance of $75 or more typically qualify. Budget Billing customers cannot set one up.
Source: aps.com, verified 2026-10-12
Compensation
Crisis Bill Assistance gives up to $1,000 through partner agencies for a temporary hardship; APS CARE gives up to $500 through The Salvation Army regardless of income.
Source: aps.com, verified 2026-10-12
Compensation
The Energy Support Program gives a monthly discount of up to 25% or 60% based on household income; qualifying customers who depend on life-saving medical equipment may get up to 35% or 60%.
Source: aps.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneMain customer service line +1-800-253-9405
Supervisor
Written complaint
EmailResidential customer email aps@aps.com
Or a letter to letters-mail.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arizona Corporation Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Online payment arrangements and account changes need sign-in.
The Medical Care Program application needs a licensed medical professional's section.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Arizona Public Service says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin