Arizona Public Service: billing error

Dispute by phone, chat or email; escalate to the Arizona Corporation Commission.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.

All Arizona Public Service contacts Open in the interactive directory JSON

Collect

the bill
meter readings
earlier bills
notes of each contact

Steps

Call or chat with APS. Ask whether the reading was estimated and ask for a correction or a meter test.
PhoneMain customer service line +1-800-253-9405
Put the dispute in writing by email and keep the reply.
EmailResidential customer email aps@aps.com
If not resolved, complain to the Arizona Corporation Commission.

More contacts for this issue

MailLetters (not payments) APS, MS 3200, PO Box 53933, Phoenix, AZ 85072-3933

ChatLive chat

Rules in force

Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
  The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
  Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneMain customer service line +1-800-253-9405
Supervisor
Written complaint
EmailResidential customer email aps@aps.com
Or a letter to letters-mail.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arizona Corporation Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Online payment arrangements and account changes need sign-in.
The Medical Care Program application needs a licensed medical professional's section.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Arizona Public Service charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.

Source code, other install options and the Claude Code plugin