Arizona Public Service
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.
Get help with (3)
- Billing errorDispute by phone, chat or email; escalate to the Arizona Corporation Commission.
- Disconnection noticeCustomers owing $300 or less are not at risk of disconnection, and no residential disconnections happen June 1 to October 15; arrange up to 12 monthly payments.
- Outage creditReport outages any time; register medical equipment users for planned-outage notices.
Contacts (12)
Phone
- Main customer service line
Hours: Anytime
Local number 602-371-7171.
Use for: Billing error, Bill went up, Deposit not returned, Poor service or broken promise
Source: aps.com, verified 2026-10-12
- Outage hotline
Hours: Anytime
Local number 602-371-3680.
Use for: Outage credit
Source: aps.com, verified 2026-10-12
- Emergencies and safety hazards (call 911 first for downed lines and stay 100 feet away)
Local number 602-258-5483.
Source: aps.com, verified 2026-10-12
- Credit line (payment arrangements)
Hours: Anytime
Local number 602-371-7607.
Use for: Disconnection notice
Source: aps.com, verified 2026-10-12
- Medical Care Program questions (planned-outage notices for medical equipment users)
Use for: Outage credit
Source: aps.com, verified 2026-10-12
Chat
- Live chat
Hours: Monday to Friday, 7 a.m. to 7 p.m. MST
Use for: Billing error, Bill went up, Poor service or broken promise
Source: aps.com, verified 2026-10-12
Online forms
- Claim form (damage or loss claims)
Use for: Outage credit
Source: aps.com, verified 2026-10-12
Online tools and accounts
- Set up a payment arrangement online
Use for: Disconnection notice
Source: aps.com, verified 2026-10-12
- Bill assistance programs (Crisis Bill Assistance, Energy Support, APS CARE, LIHEAP)
Use for: Disconnection notice
Source: aps.com, verified 2026-10-12
- Residential customer email
APS aims to reply within three business days.
Use for: Billing error, Bill went up, Deposit not returned, Poor service or broken promise
Source: aps.com, verified 2026-10-12
- Letters (not payments)APS, MS 3200, PO Box 53933, Phoenix, AZ 85072-3933
Use for: Billing error, Deposit not returned, Poor service or broken promise
Source: aps.com, verified 2026-10-12
- Medical Care Program application (part completed by a licensed medical professional)APS Medical Care Program, Mail Station 3211, P.O. Box 53933, Phoenix, AZ 85072
Use for: Outage credit
Source: aps.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Or a letter to letters-mail.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arizona Corporation Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Online payment arrangements and account changes need sign-in.
- The Medical Care Program application needs a licensed medical professional's section.
Scam warnings
Official domains
aps.com
Real links and emails from Arizona Public Service end in one of these.
Arizona Public Service will never ask you for
APS will never send QR codes or texts, or call, demanding immediate payment.
Source: aps.com, verified 2026-10-12
APS will never require payment by QR code or prepaid card, and will never specify which payment method a customer must use.
Source: aps.com, verified 2026-10-12
APS field personnel will never visit homes to offer refunds or deposits or to collect payments.
Source: aps.com, verified 2026-10-12
Customers with past-due accounts get advance shut-off notices, such as a bill message or door hanger, and never a single notification one hour or less before shut-off.
Source: aps.com, verified 2026-10-12
Known scams
Scammers say the energy bill is past due and service will be shut off unless a payment is made right away, usually within an hour or less.
Source: aps.com, verified 2026-10-12
Scammers tell customers to buy a prepaid card and call back with the card number, which gives them instant access to the funds.
Source: aps.com, verified 2026-10-12
Solar installers claim to be affiliated with APS or offer special deals or incentives by phone or door to door.
Source: aps.com, verified 2026-10-12
Scammers spoof APS phone numbers on caller ID, and have also spoofed the numbers of community service organizations such as Chicanos Por La Causa.
Source: aps.com, verified 2026-10-12
Report phishing
- Report a scam or verify a contact (APS Customer Experience Center, metro Phoenix)
Source: aps.com, verified 2026-10-12
- Report a scam or verify a contact (APS Customer Experience Center, other areas)
Source: aps.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility in Arizona. Regulated by the Arizona Corporation Commission. APS does not disconnect residential customers for nonpayment from June 1 to October 15.
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