Item left behind: what to do

Have this ready

• trip or booking details
• date and time
• description of the item

Steps for any company

1. Report it at once through the company's lost item channel. For rides, the app usually lets you contact the driver.

2. Follow up with the reference number. Ask how the return is shipped and what it costs.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks

No company has its own playbook for this issue yet. Use the steps above with the company’s contacts: find the company.

Guides

• Rideshare and delivery apps — how complaints work
• Intercity bus and rail — how complaints work
• Airlines — how complaints work
• Hotels and vacation rentals — how complaints work