Account transfer or withdrawal blocked: what to do

Have this ready

• transfer request confirmation
• account statements
• messages from the platform

Steps for any company

1. Ask in writing for the reason, what the platform needs, and the expected completion date.

2. For a brokerage transfer, ask the receiving firm to check the transfer status too.

3. Escalate to FINRA or the SEC (brokerages), or the CFPB and your state financial regulator (payment and crypto apps).

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (6)

• Charles SchwabStart the transfer at the receiving firm; Schwab's pricing guide lists $50 for a full transfer out.
• Fidelity InvestmentsFidelity lists no fee for a transfer of assets; send transfer paperwork to the TOA address.
• KrakenWithdrawals held for review get an email within 5 business days; complain if it stalls.
• RobinhoodStart an outbound transfer at the receiving broker; Robinhood charges $100 and crypto and futures cannot move.
• VanguardStart the transfer at the receiving firm; Vanguard may charge $100 to close an account or transfer all of it out.
• WebullStart the transfer at the receiving broker; Webull charges $75 and some assets are sold instead of moved.

Guides

• Brokerages and crypto platforms — how complaints work
• Payment apps and money transfer services — how complaints work