Xcel Energy: disconnection notice
Colorado requires 15 days' written notice and allows a 90-day medical delay; Minnesota protects heating service from October 1 to April 30 if the customer sets up a payment plan.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account number
- physician certification if it applies
- household income for Minnesota plans
Steps
Call customer care at once and set up a payment plan.
In Colorado, if disconnection would be especially dangerous to someone's health, have a Colorado-licensed physician certify it (by phone first, then in writing within 10 days).
In Colorado, ask for a hearing with a managerial representative within 15 days of the notice if you dispute it.
In Minnesota, ask for a Cold Weather Rule payment plan and for referrals to energy assistance.
Facts you can cite
- Deadline
Colorado: Xcel may discontinue residential service for nonpayment only after not less than fifteen (15) days' written notice to the customer and any designated third party.
Source: xcelenergy.com, verified 2026-10-12
- Policy
Colorado: service is not discontinued for ninety (90) days when a Colorado-licensed physician certifies that it would be especially dangerous to the health of a household member. A phone certification must be confirmed in writing within ten (10) days, and the delay is available once in any 12 consecutive months.
Source: xcelenergy.com, verified 2026-10-12
- Process
Colorado: a customer who receives a Notice of Discontinuance may ask for an in-person hearing with a managerial representative of the company within fifteen (15) days of the notice.
Source: xcelenergy.com, verified 2026-10-12
- Policy
Minnesota: under the Cold Weather Rule, residential customers are protected from disconnection of their primary heating source from October 1 through April 30. A customer with a disconnection notice must contact the utility and set up a payment plan; income-eligible customers' payments do not exceed 10 percent of household income.
Source: newsroom.xcelenergy.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Colorado: a customer with a disconnection notice may ask for an in-person hearing with a managerial representative within 15 days of the notice.
Written complaint
MailPublic Service Company of Colorado mailing address (from the Colorado tariff title page) Public Service Company of Colorado, P.O. Box 840, Denver, CO 80201-0840State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Colorado Public Utilities Commission, Minnesota Public Utilities Commission, or the commission in the customer's state.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Most xcelenergy.com pages redirect to a JavaScript site (my.xcelenergy.com) that automated tools cannot read. Outage and gas emergency phone numbers were not confirmed.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Xcel Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin