Xcel Energy

Get help with (3)

• Billing errorIn Colorado, ask in writing for a free meter test if the meter was not tested in the last 12 months.
• Disconnection noticeColorado requires 15 days' written notice and allows a 90-day medical delay; Minnesota protects heating service from October 1 to April 30 if the customer sets up a payment plan.
• Deposit not returnedIn Colorado, a deposit is refunded after 12 months without a disconnection notice, or when service ends and bills are paid.

Contacts (3)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer care (agents or automated system) +1-800-895-4999

2. Supervisor

   Colorado: a customer with a disconnection notice may ask for an in-person hearing with a managerial representative within 15 days of the notice.

3. Written complaint

   MailPublic Service Company of Colorado mailing address (from the Colorado tariff title page) Public Service Company of Colorado, P.O. Box 840, Denver, CO 80201-0840

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Colorado Public Utilities Commission, Minnesota Public Utilities Commission, or the commission in the customer's state.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Known blockers

Scam warnings

Verification notes

Electric and gas utility with state offices in Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin. Its Colorado operating company is Public Service Company of Colorado. Rules differ by state; the facts below are marked Colorado or Minnesota. State commissions include the Colorado Public Utilities Commission and the Minnesota Public Utilities Commission; other states have their own commissions.